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Participating Frequently
June 16, 2015

P: Crashes on zoom (win)

  • June 16, 2015
  • 67 replies
  • 2875 views

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

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67 replies

Participant
June 25, 2015
Mine also crashed on with rulers off. But Slices were on. I was Zooming in to check my slices down to the pixel level. And then crashes. Tried it again with GPU and all tools off. got down to Full Zoom was able to move around and then... turned on just slices. They didn't show but once i tried to zoom out boom it happens again.

Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c000041d
Exception Offset: 000000000488f6cf
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 21af
Additional Information 2: 21af7b3a14a6cf9495cffaed71cea358
Additional Information 3: f3ae
Additional Information 4: f3ae5ba4a1150c66037a7ecf4b0dad03
Inspiring
June 25, 2015
Having the same issue.

Can reliable crash the document when zooming.

Photoshop CC2015
Windows 7
Document only has 2 layers and a path
Crashes at 753% zoom every single time.
Was able to zoom further in a similar document with a few layers and a path without crashing.
Crash occurs with pixel grid on or off, and GPU processing on or off.

Windows crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000003ab8f10
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 5f72
Additional Information 2: 5f72b9d57e85f4401b15c977cd80e86c
Additional Information 3: 38a4
Additional Information 4: 38a44e064feee5733d125ade67b74c3c
Inspiring
June 25, 2015
Hi Mr. Sr. Computer Scientist,
Is it that you are always rude? I am the one who should be annoyed with your buggy update. And I did not notice your "WIN" for "Windows" next to the title. I was searching for fixes and the google search led me to this page. I shall report the error to customer support. Hope you help the windows guy get his fixed. And maybe consider using better words. Thanks...
Inspiring
June 24, 2015
How can it be the same when this topic is about Windows?
And if you have a crash on MacOS, we need to see the full crash report (in another topic, of course).
Inspiring
June 24, 2015
I have the same thing when I used photoshop and zoom in more than 100%.
I use photoshop CC on os x Yosemite.
Few stats about version:
Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Operating System: Mac OS 10.10.3
Guspaz
Participant
June 24, 2015
I can get it to crash every time (2014 never crashed). Zoom in with mousewheel, use line tool, zoom out with mousewheel, crash. Every time. Rulers and pixel grid are off.

If I turn off GPU acceleration, then it doesn't crash, but at the same point where it would have crashed, it freezes momentarily and shows the outline of the line I just drew repeated horizontal many times for the width of the screen.

EDIT: There are lots of graphical glitches generally when GPU acceleration is turned off. Marching-ant selections randomly appear or stay visible after deselecting, changes to the image are delayed until I move the mouse over that section of the image, etc. GPU is a GTX 670 with 352.86. Crashes occur with the GPU on "Basic" and all checkboxes unchecked (or checked, doesn't seem to matter).
Participant
June 23, 2015


Photoshop crashes every time when I attempt to zoom in further than the maximum. This happens on large photoshop files with many layers (100+) but doesn't happen on empty or lesser files.
AizerDS
Participant
June 23, 2015
when I turned off pixel grid, crashes stops on zoom in.
Inspiring
June 18, 2015
Yes, this definitely seems to be related to Ruler visibility and GPU. With the Rulers on, I get extremely choppy GPU-zooming and the eventual crash when zooming in tightly. With rulers off, GPU-zooming is fast and fluid and I have yet to experience any crashes.

I'm on a Core 2 Quad Q660, 16GB RAM, GTX 760.
Participating Frequently
June 17, 2015
Yes. With or without rulers visible, if I zoom with the Ruler tool (R) selected, PS crashes. Zooming when Move (V) or Marquee (M) tools are on doesn't make PS crash.