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Participating Frequently
June 16, 2015

P: Crashes on zoom (win)

  • June 16, 2015
  • 67 replies
  • 2875 views

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

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67 replies

Adam Jerugim
Inspiring
June 17, 2015
Do the crashes still occur if you disable Rulers?
Participating Frequently
June 17, 2015
Thanks! Here are all 11 reports the Reliability Monitor shows: https://www.dropbox.com/s/ko1r75xujmq...
Participating Frequently
June 17, 2015
Tried this. The crashes remain. Perhaps one of the conditions is that I have the Ruler tool on when zooming in and out. With Ruler on and zooming, PS crashes steadily both with "Use Graphics Processor" on or off.
Also, with graphics processor off I got weird undo behavior: first undo (ctrl+z) works, the effect of the next undo (ctrl+alt+z) becomes visible only after I click the screen.
And at some point of working without graphics processor, all elements on the screen became transparent https://www.dropbox.com/s/419f6okt8vd....
Adam Jerugim
Inspiring
June 16, 2015
We may have a temporary workaround for this.  Trying going to Edit >
Preferences > Performance and uncheck "Use Graphics Processor".  Quit
and restart PS.  Do the crashes stop occurring?
Inspiring
June 16, 2015
Look in the system event viewer, or in reliability reports.
The detailed crash log will have the name of the faulting module.
Participating Frequently
June 16, 2015
Windows 7. Where do I find the crash log? The message when Photoshop crashes says something like "Photoshop has stopped working. Debug/Close".
Legend
June 16, 2015
What OS/version are you running on? What does the crash log/report say in it?