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Inspiring
October 30, 2020

P: Crashes when I add text (macOS)

  • October 30, 2020
  • 20 replies
  • 551 views

I have added text in a file and it crashed. I have done nothing in a file and eventually it crashed. Please provide an immediate fix for this as I'm working on a deadline. It might help if I can reinstall the previous version in case nothing gets fixed immediately.

 

OS 10.15.7

iMac Retina 5k 27" 2017

32gb 2400 MHz DDR4

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20 replies

Participant
December 17, 2020

thanks for the feedback. i am a photographer and use PS daily too. can't afford to wait for longer than 24h so i decided to "downgrade" to 22.0.1... 😉

Participating Frequently
December 17, 2020

That depends on how much you use PS. I'm on it daily and need it. So I just dropped back until they fix it. You aren't losing anything. 22.1.0 was supposed to be a bug fix. Apparently not. 

Participant
December 17, 2020

so do i need to fall back to 22.0.1 or just be patient and hope the bug will get fixed asap? i don't even know how to go back to a previous version...

Participating Frequently
December 17, 2020

So, after hours with Adobe yesterday, it has confirmed my suspicions.  This is an issue with 22.1.0  You must fall back to 22.0.1 in order to fix the problem....OR, you can remove all of your fonts.  After my own trial and error, I thought I found a font that was the culprit.  I removed the font and everything worked until I quit PS 22.1.0 and then restarted.  It happened all over, even without the "corrupted font".  After the hours spent with Adobe, they told me, "this is a known issue and they are working on it".  Wish they would have told me that up front.  Could have saved my day.

Participant
December 17, 2020

same issue here. i also run 22.1.0 and photoshop keeps crashing whenever i open a file that includes text. impossible to work like that, please provide a solution asap! thank you.

Participating Frequently
December 16, 2020

I have the same issue.  I have 22.1.0 installed.  I have run through all suggestions by Adobe to fix the issue with no joy.  It is happening on my Mac Pro and my MacBook Pro.  Have there been any new suggestions?

Inspiring
November 29, 2020

Since updating Photoshop to version 22.0.1 it keeps crashing on  MAC IOS Catalina 10.15.7  32 GB

Legend
November 4, 2020

@bevmichel I see from your crash support you're hitting the issue I've called out above. The solution here should work for you:  https://helpx.adobe.com/photoshop/kb/known-issues.html#CrashwithTrueTypefonts (disable Font Preview)

Inspiring
November 4, 2020

I am having the same issue.  I looked at the help and I do have the 4.2 version so Im not sure what is happening  

Legend
October 30, 2020

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  

Try this solution: https://helpx.adobe.com/photoshop/kb/known-issues.html#CrashwithTrueTypefonts

Otherwise, https://helpx.adobe.com/download-install/using/install-previous-version.html