Inspiring

P: Crashes when I add text (macOS)

Forum|Forum|5 years ago
October 30, 2020
20 replies
551 views

I have added text in a file and it crashed. I have done nothing in a file and eventually it crashed. Please provide an immediate fix for this as I'm working on a deadline. It might help if I can reinstall the previous version in case nothing gets fixed immediately.

OS 10.15.7

iMac Retina 5k 27" 2017

32gb 2400 MHz DDR4

macOS

This topic has been closed for replies.

D

dustinb31538732

Participating Frequently

I have upgraded all machines and have had no issues. All good.

T

Treehouse5C82

Participating Frequently

I'm still hesitant to try the update, as the last one had no success

with the last update.

Is this one stable yet?

J

J453

Legend

Thanks for reporting this issue. Please install 22.1.1 which was released late last night. It contains a fix for crashing fonts.

R

Ralph Clevenger

Participant

Photoshop 22.0.1 crashes immediately if I try to use any fonts, even though the previous versions of photoshop worked fine. Also when trying to send multiple files from Lightroom Classic 10.1 to open as layers in Photoshop it crashes, never did before.

R

Ralph Clevenger

Participant

I've got the same problem. It crashes immediately if I try to use any fonts, even though the previous versions of photoshop worked fine. Also when opening multiple files as layers from Lightroom Classic it crashes, never did before.

F

FeedbackCommunityMemberAuthor

Inspiring

@JeffreyTranberry

Hi, I was doing some more reading on the issue, I have found a solution from October last year someone having the same problem. It seems it's to do with the "Font Preview".

If you go to "Type", before opening any documents.

Select "Font Preview"

Select "None"

That has resolved it for me.

Thanks again for your help and I hope can help anyone else out with the same issue.

F

FeedbackCommunityMemberAuthor

Inspiring

Hi, thanks for the quick reply.

It is under my work account that the crash reports have been submitted unfortunately.

See below the link to the Raw, XMP and converted Tiff files.

https://www.dropbox.com/t/D8jFHHFTJtNClUiz

The original images were taken using WIFI transfer through Nikon Z6II, watched folder in Adobe Lightroom, Auto Import, edited in Lightroom, then exported as 300dpi Tiff's. Then opened in Photoshop 2021. The file stays open for around 20 seconds then it crashes Photoshop.

Thanks for any help.

edit: it is not only these Tiff files it is any file opened in Photoshop at the moment, when I am activating the Type tool it seems to be crashing.

J

J453

Legend

Would it be possible to post one of the files and sidecar files with your settings? (CC files or dropbox)

Also, I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

F

FeedbackCommunityMemberAuthor

Inspiring

It is constantly crashing after opening Tiff files exported from Lightroom using the new Nikon Z6II. I have opened other files and they seem fine.

I have uninstalled, reinstalled, restarted multiple times and none of these action have made any difference.

This will have a major impact on my workload.

Any help is much appreciated ASAP!

T

therealdazzle

Participant

update: i am back on 22.0.1. no more crashes but all presets etc. are gone and that is quite annoying.