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Inspiring
January 23, 2018

P: Crashes when using Magnetic Lasso Tool

  • January 23, 2018
  • 42 replies
  • 2037 views

After updating Photoshop CC 2018 this morning I began experiencing crashes when attempting to use the Magnetic Lasso Tool. The crash only occurs with that tool. It does not crash when I use the Lasso Tool or the Polygonal Lasso Tool. Changing the cursor to "precise" had no affect. Updating my graphics card had no affect. Bypassing my Wacom tablet had no affect. Not loading third party plugins had no affect. And finally, restoring Photoshop preferences to default had no affect. Any ideas?

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42 replies

junkyardsam
Participant
January 26, 2018
I was having the problem on both home & work machines, too. Thanks so much for your prompt response in fixing it!  Looking forward to the update.
Adobe Employee
January 25, 2018
Hi everyone.  Thanks for all the details.  I've checked in a fix for this problem and precise cursor now works with magnetic lasso.  Sorry for the inconvenience.  I don't know when the next Photoshop release with this fix will be available, but because it is a crash it should have high priority.  Thanks again.  
Inspiring
January 24, 2018
Source
Adobe Photoshop CC 2018

Summary
Stopped working

Date
‎24-‎Jan-‎18 8:22 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Photoshop.exe
Application Version:    19.1.0.38906
Application Timestamp:    5a5dba9e
Fault Module Name:    StackHash_8575
Fault Module Version:    10.0.16299.192
Fault Module Timestamp:    6dead514
Exception Code:    c0000374
Exception Offset:    PCH_54_FROM_ntdll+0x00000000000A09C4
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    8575
Additional Information 2:    8575937f7892f89135277a7905b44243
Additional Information 3:    4dc4
Additional Information 4:    4dc4aa7c751564f6e80a68dc97fabdfa

Extra information about the problem
Bucket ID:    e3a6a6e906e55e6065d980d4563efdfc (1574431194211089916)
JJMack
Community Expert
Community Expert
January 24, 2018
it will if caplock is on
JJMack
Inspiring
January 24, 2018
Same here on Windows 64.

I changed to standard and it works.

It feels as if we are beta testers al the time. Quite annoying TBH
Inspiring
January 24, 2018
I am not getting a crash log, just the Windows error window. I have changed the cursor back to standard and PS no longer crashes. 
Participant
January 23, 2018
I confirm the crash does not occur with the cursor set to standard. Will wait for updates to set it back to precise. Thank you.
Legend
January 23, 2018
OK. Thanks for looking. 
Participant
January 23, 2018
Well, first, I don't see the Adobe crash report window (only the Apple one). I can't find anywhere to activate it in prefs and if I click "Changing Settings for Adobe Crash Reporter" here : https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I just go back to the top of the same page. If I navigate in my Library to :   Users/My user name/Library/Logs/CrashReporter... I just don't have this folder. 
So the short answer is no, I don't see a crash log.
Legend
January 23, 2018
OK. We can reproduce. The problem occurs when the preference for cursor is set to precise. Changing to standard will prevent the crash.