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Inspiring
June 17, 2022

P: Create new window not reflecting right dimensions from clipboard

  • June 17, 2022
  • 217 replies
  • 63368 views

Hello, I am having an issue with photoshop where File > New > is not auto-inputting the clipboard size into the canvas size for the new document. This has worked on every version of photoshop until this point. I sadly ended up on version 23.3.2 (photoshop just updated itself in the last couple days I guess without me noticing, and I am pretty sure I had that auto update turned off since I reverted back to 22.2 a couple weeks ago, sigh)

 

Have you guys considered testing your product before launching updates? I reverted back to 22.2 because of all the bugs I was experiencing with the latest versions. Seems turning auto update off cant even save me. 

 

 

{Thread title modified by moderator}

217 replies

Participating Frequently
July 21, 2022

Yes, I did that - it does not work for me but I do have a PC not a Mac.  Sameer K's solution worked (however After Effects doesn't work with his solution - so I go back and forth depending on the day).  

jeffseaver
Participating Frequently
July 21, 2022

Hi,

Perhaps I'm misunderstanding some folks' experience with this, as I'm not sure why that legacy fix does not work for some. I'm running Photoshop 23.4.2 on MacOS 12.4 and checking the "Use Legacy 'New Document' interface solved the problem immediately. New documents are sized to the dimensions of most rent clipboard contents. (Not that I agree with Photoshop's default behavior being changed — similar decision to requiring the SHIFT key to unlock aspect ratio when resizing. Altering long-standing default behaviors in fundamental ways drives thousands of users crazy).

 

Participating Frequently
July 21, 2022

I tried the use legacy fix but it did not work for me.

Inspiring
July 21, 2022

This issue still exist in the new 23.4.2?!! Come on Adobe! this should be fixed in priority for next release coz it's really annoying. thanks.

Inspiring
July 20, 2022

The workflow I use for editing screen captures on Windows (11) is as follows:

 

  • create screen capture (to the clipboard)
  • in Photoshop, click the New file button (or access File->New... in the menu system)
  • select the Clipboard option
  • click the Create button
  • paste the image

 

Unfortunately, if you do multiple screen captures. when you click the Clipboard option the dimensions that the Create button will use to create the document do not update. Despite the fact the Clipboard button shows the different dimensions...leading the user to believe that's the size document which will get created when you click Create.

 

That's fine if all the images are the same size. But it is a real PITA if you are trying to create documents based on different size captures.

 

The workaround is to select any option other than Clipboard and then select Clipboard. That ends up updating the screen dimensions that the Create button will use.

 

Please fix this.

nikunj.m
Community Manager
Community Manager
July 20, 2022

Merging the thread with existing conversation about this issue.

 

 

stude62
Participating Frequently
July 20, 2022

I am just going to throw this out here.  It's not fixed after a month.  This is still not working properly.  I think we can all agree with this.  HOWEVER, I did speak with Adobe Customer Support about this last week.  And I have to tell you that after describing the problem in detail to the person on the phone, this is the response I received in the email follow-up:


"We would like to inform you that the issue which you are facing with clipboard is not due to a bug. The photoshop application has designed (sic) in that way. The clipboard size will depend on the selections and the image. if you would like to get the clipboard size as the selection you can continue to the legacy mode."

 

So according to this response is this person Adobe engineered to work, and then changed it not to work, but it's not a bug, but it was purposely designed to not work correctly?  I doubt that. 

 

To the Adobe employees monitoring this, it might be a good idea to clue someone in customer support that the problem has evidently been explained to everyone, or that Adobe is working to fix this?   

I mean an answer that is wrong is never as good as someone saying "I don't know, but we can keep this open until something is known."

 

Thanks

jeffseaver
Participating Frequently
July 20, 2022

@complexity's solution solved the problem. Not sure why Adobe felt compelled to change the default behavior, requiring one to hunt down a checkbox to UN-check to have a new "File from Clipboard" artboard actually match the size of the clipboard art. 

Participant
July 20, 2022

I have SAME issue. only started with new verion. [ unfortunatley I am on a PC for work, where this happens  - not sure if PC version is excluvie t this isse ? ].

Participant
July 20, 2022

Tengo problemas desde hace una semana usando Adobe Photoshop.  Si editando una foto hago una selección de una parte de ella y deseo abrir un nuevo archivo para copiar esa selección, las dimensiones del nuevo archivo no guardan relación (ni en ancho ni en alto) con lo que seleccioné.  Además, se copia sólo una parte.  Nunca antes me había pasado.

Antes (siempre), sea cuales hayan sido las dimensiones de lo seleccionado (en alto y ancho), el nuevo archivo se generaba tal como estaba en el portapapeles.  Y ahora, cuando éste se graba, tampoco coincide el formato.  Una imagen “apaisada” se grava en formato vertical, sobrando un espacio “en blanco” hacia arriba y hacia debajo de la imagen que se ha creado.

¿Es un asunto de las “Preferencias”, que algo cambió sin yo advertirlo?

Para tener un archivo con la foto del tamaño deseado, no me queda otra que tomarle una foto a la pantalla del computador, y ésa no es la idea de Adobe Photoshop, supongo.

marliton
Community Expert
Community Expert
July 20, 2022

Hola. Parece un bug de la última actualización. Puedes intentar restaurando las preferencias: https://helpx.adobe.com/es/photoshop/using/preferences.html#reset_preferences

 

Marlon Ceballos
joeh87907460
Inspiring
July 20, 2022

I saw there was an update to Photoshop and the CC app this morning. So I updated them both. The nasty bug of photoshop not using the dimensions of the item in the clipboard is STILL there. When I saw the so called "update" for photoshop, I naively thought that Adobe had fixed this. But to my surprise, not, the nasty bug is STILL THERE. What a waste of time "updating" to an update that didn't fix a single issue... Adobe, FIX YOUR BROKEN SOFTWARE, or if you keep refusing to fix it, then STOP CHARGING US EVERY MONTH FOR BROKEN SOFTWARE!

 

If you're going to charge for a "subscription" then you need to FIX ALL THE BUGS before you bill anyone's account...