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leolo
leolo
Participating Frequently
October 24, 2013

P: CS5/CS6 text deletes when highlighted for editing on MacOS 10.9

  • October 24, 2013
  • 135 replies
  • 1621 views

Since an update to OS 10.9 on a mid 2012 MBP 2.7 GHz i7 with 16 GB Ram, CS5 is not allowing me to update text. When I select the text tool type text and then return to the text and highlight it to change font or style, the text disappears, and is actually deleted. This happens when I select any text in any of my psd files, or when I create new files.

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    135 replies

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    David Mohr
    David Mohr
    Participating Frequently
    November 6, 2013
    Howdy folks,

    I believe we have the smoking gun for this one. So far every user I've spoken with finds the problem goes away when they turn off the dictation function in Mavericks. Further digging shows that the app works, but if a user attempts to record while Photoshop is not in a state to accept text, then the dictation app then stores some sort of + in its buffer, which is then added to anything selected, such as text you're trying to edit!

    If anyone continues to have a problem, please let me know, but otherwise, I think we can call this issue at least as resolved via a workaround. I have logged a bug, although this is probably ultimately an Apple issue.

    Thanks,
    David
    leolo
    leoloAuthor
    Participating Frequently
    November 6, 2013
    Eureka! ... Yes! Dictation was on, I turned it off and problem is gone!
    jyfiyrd
    jyfiyrd
    Participant
    November 6, 2013
    Yes, dictation was on on my system. I turned it off while PS was running and the problem persisted. But when I quit PS and relaunched it (with dictation off), the problem is gone. I can't guarantee that it won't reappear but for the time being I can edit text fine.
    J
    J453
    Legend
    November 6, 2013
    Can anyone else confirm whether dictation is triggered/enabled on their systems as well?
    A
    atwixxtor
    Participating Frequently
    November 6, 2013
    More specifically - when Dictation is triggered and does *not* successfully input text (it just makes that 'fail beep' and exits) then it seems after that failure Dictation is still 'hunting' for a place for insertion. When I actually spoke text to get inserted, then applied that text layer text, the cursor does not freak out again.
    A
    atwixxtor
    Participating Frequently
    November 6, 2013
    I think this time I have nailed the problem. Able to recreate 5 out of 5 times.

    It's Speech Dictation. If it is triggered via shortcut key while Photoshop is running, the text/cursor deletion problem instantly starts happening. My shortcut on the keyboard for this sometimes gets accidentally hit, which explains why the problem wasn't always surfacing.

    Turning Dictation off instantly solved the problem, until the next time it runs.

    If anyone wants me to demonstrate let me know.
    J
    J453
    Legend
    November 6, 2013
    I may have some time today. I'm located in Minnesota (CST). I am available from 11-noon CST and 2-3pm CST
    A
    atwixxtor
    Participating Frequently
    November 6, 2013
    Are you available to screen share troubleshoot? I've uninstalled 99% of my third-party software and still having the issue.
    F
    FeedbackCommunityMember
    Inspiring
    November 6, 2013
    I'm having the same issue, but it doesn't appear that there is any software to control the mouse... just controlled in the regular settings.
    David Mohr
    David Mohr
    Participating Frequently
    November 5, 2013
    Again, if you actually want help troubleshooting this problem, then please let us know.

    We haven't seen the problem in-house doing multiple installs on various machine configurations, so clearly there's another variable here. If you're connected to the internet, we can use Adobe's screensharing software to troubleshoot the problem together.

    Otherwise, there's really not much more we can do but guess at what might fix it.
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