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P: CS6/CC Menus blank (white) Mavericks Mac OS X 10.9

Forum|Forum|12 years ago
October 25, 2013
208 replies
2463 views

Hello, I hope I am in the right place for this:

I am on a Mac 2.2 GHz Intel Core i7, with 16 GB 1333 MHz DDR3. I just installed OS Mavericks. I am running Photoshop CS6.

Randomly throughout using the program, my windows/palettes (i.e. the layers palette) will become white. Even the "Save" window menu will become white. It's still functional (if I press enter on the save menu, it will save), but I can't see any of the options. I've uninstalled the program and reinstalled. This has unfortunately not solved the problem. Please help

Thanks for the help in advance!

Michael

macOS

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D

Danny Singer

Participant

Photoshop CS6,13.0.6. Mac pro OS10.9 32 Gig ram, running on accelsor SD. I have been getting crazy freezes that present with whited out menus , can't save have to force quit. I have re installed, trashed preferences etc. My files are very large but I have been working this way for years. Any thoughts????

D

Digital-Finger

Known Participant

Chris, I certainly have no sympathy with Apple's stance on this, it sounded downright evasive and unhelpful to me

Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9

cathyling

Participant

This is a great thread. I am just now getting up to date on this stuff (new late 2013 iMac with Mav updates plus latest PS CC download) and boy am I crabby after going through this blank white menu thing. Also newby to forum but want to remember to be part of this as it moves along.

J

J453

Legend

Please try the solution in this document:

http://helpx.adobe.com/photoshop/kb/p...

Installing the plug-in from the document above should solve:

• menus, panels, or dialog boxes turn white and become unresponsive
• keyboard shortcuts stop working
• lasso tool selections close prematurely
• Photoshop becomes unresponsive

Let us know if this solves your issue.

J

J453

Legend

Did you try the solution in the official answer?

Please try the solution in this document:

http://helpx.adobe.com/photoshop/kb/p...

Installing the plug-in from the document above should solve:

• menus, panels, or dialog boxes turn white and become unresponsive
• keyboard shortcuts stop working
• lasso tool selections close prematurely
• Photoshop becomes unresponsive

Let us know if this solves your issue.

F

FeedbackCommunityMember

Inspiring

I just finished reading all these threads hoping that there would be a solution at the end. I am having the SAME exact problem with CS5 when I plug in Wacom tablet and only then. Does photoshop just leave you out in the cold knowing that all these ppl are having problems? Where is the solution?

F

FeedbackCommunityMember

Inspiring

Thanks, though I already tried this plug-in. And as I mentioned am on Elements, so when I tried to launch it the software said that the file is not recognizable.

F

FeedbackCommunityMember

Inspiring

See the answer at the top of the topic.

F

FeedbackCommunityMember

Inspiring

Hello! Another one having all the same problems... but with PS Elements 12... Would really appreciate some advice as unable to save my work!!! Thank you in advance! I also use a bamboo tablet... surely that's not causing these problems? 🙂

F

FeedbackCommunityMember

Inspiring

Thanks guys! Chris: hope you guys sort it out soon, this is getting extremely frustrating.

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