Participating Frequently

P: CS6 - problem with scanning after upgrading to Mountain Lion (MacOS 10.8)

Forum|Forum|13 years ago
August 2, 2012
48 replies
1102 views

Hello

After upgrading to latest version of Mountain Lion i've got a problem with scanning directly into Photoshop CS6.

on the previous Lion version when I wanted to scan something, i just opened Photoshop -> File -> Import -> images from device
then a new window opened up where I could choose the device I wanted to use, and then I selected the scanner (Canon CanoScan 8400F) and I could scan directly into photoshop.

Now with Mountain Lion when I do the exact same thing, it opens a window, but it's impossible to select any device, as the new window is just a plain white window, with 2 buttons on top to rotate something that isn't there.

hope someone can help me out, I can scan the normal way and then save that picture and open it in Photoshop, but it has worked before, so am I doing something wrong? or is this just a little bug

thnx in advance for the help

macOS

This topic has been closed for replies.

A

AnnShelbourne

Inspiring

Just for the record:

I have just downloaded the latest Vuescan Pro Edition v.9.2.09 and it works flawlessly with Photoshop CS6 — both through its Photoshop Plug-in and as a separate Stand-alone application.

I am using an Epson 4990 scanner on OSX 10.6.8 but I understand that this version of Vuescan will run on ML as well.

Vuescan Pro Edition is Colour Managed and lets me scan at high resolutions, various bit-depths and also provides the kind of settings and controls which one should expect from scanning software.

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Anonymous

Thanks Chris. My son set it up to scan through 'Image capture' using my dodgy Kodak all-in-one printer but the images were pretty bad. He then managed to set it up to scan in Image capture using my Epson scanner and the images are now passable. It's a round-the-houses way of doing it but it will have to do until the problem is fixed.

F

FeedbackCommunityMember

Inspiring

Apple made a mistake in 10.8. Apple has identified the problem, and given us a workaround for it.

Apparently no scanner will work, because the problem is with Apple's code loading the Photoshop UI elements.

You can still scan outside of Photoshop.

A

Anonymous

Spent the last few days on the phone with Apple, Adobe etc.
Apple can't recommend any particular scanner that will work! Apple have just told me (I'm on the phone now!) that there must be a driver or patch available from Adobe-!!!
Does anyone know what's going on here?

Does anyone know of a scanner - (any scanner) that will scan using OSX 10.8.2 and Photoshop CS6? I've not been able to scan since December 2012 when I bought a brand new mac and I'm getting desperate! If I can't find one I'm going to have to go back to using my old Mac (10.4) and photoshop 7 - at least they worked!

hildaw15478903

Participating Frequently

As a professional, I have always worked with scanning directly into Photoshop. Its the quickest and most efficient way to world with photos I am restoring, nothing will convince me otherwise! I think it is sad that, what I and so many others consider a basic programme requirement is still unresolved.

A

Anonymous

The updated Epson drivers don't help either!

A

Anonymous

I'm having the same problem too with my Epson Perfection 1670 scanner. When I click on the 'Image from device' box (which is also empty) it triggers my scanner to scan, but no scanned image appears anywhere!

Do I need a more modern scanner as my 1670 is pretty old?

J

J453

Legend

Scanning drivers/interfaces have always been fragile (and the longer you hold onto hardware, the more likely the old drivers and interfaces will become obsolete with OS and hardware changes). My scanner, for example, only has a 32bit driver and I run Photoshop in 64bit.

Personally, I do all my scanning with the stand-alone scanner software. All TWAIN or WIA really does is bring up the scanner's stand-alone software interface in a modal dialog in Photoshop. There’s no quality difference using the stand-alone software, plus you’re not tying up Photoshop (a $1000 piece of software) just doing scanning. You can retouch and edit images in Photoshop while you scan in the background using the free stand-alone scanning software – which is far more efficient use of your time and Photoshop.

F

FeedbackCommunityMember

Inspiring

I'm having the same problem with Mountain Lion + Kodak Hero 3.1 + CS6. Still no solutions?

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FeedbackCommunityMember

Inspiring

So, six months later and this problem still hasn't be solved by Apple or whomever else is concerned?