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marekklimkowski
Participant
August 22, 2020

P: Debug.log created when opening PSD

  • August 22, 2020
  • 45 replies
  • 4342 views

When opening photoshop file in photoshop 2020, empty debug.log is created in the same path. Annoying. Anyone working on that issue?

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    M
    marekklimkowskiAuthor
    Participant
    September 8, 2020
    Adobe helpdesk ordered me to roll back to previous update of Photoshop (via Creative Cloud). Version 21.2.1. Then again to update. They said, they working on this issue.
    G
    gardis
    Known Participant
    September 8, 2020
    Thanks, have you done so? 
    B
    bnphotog
    Participating Frequently
    September 8, 2020
    1-800-585-0774
    Be prepared to go through the telephone chain to get to tech support.
    G
    gardis
    Known Participant
    September 8, 2020
    It's high time that Adobe starts giving us answers what's happening ...

    We are all on a airplane with known engine problems,
    but the captain says nothing to his worried passengers.
    Wabber_HM
    Wabber_HM
    Inspiring
    September 8, 2020


    Is anyone else having these issues where Photoshop keeps creating a debug.log file in the same directory a PSD is in? It might be tied to these error screens I've seen in the Export As dialog recently.
    Here's the contents of a log file. I don't see how it's at all relevant to what I was working on.

    [0818/100548.907:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/ProgramFiles/Adobe/AdobePhotoshop2020/Required/www-rich-tooltips/build/external.js (1)
    [0818/100549.079:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
    C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
    C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

    [0819/083000.841:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
    [0819/083002.258:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
    [0819/083005.971:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
    [0819/083007.870:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
    [0819/083011.155:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
    [0819/083012.173:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.

    Around the time these started appearing, I also started getting absolutely abysmal performance when working on a file on my company server over VPN. It's just frustratingly slow to do anything, even things that don't require an internet connection.

    Here are some system specs.
    Adobe Photoshop Version: 21.2.2 20200807.r.289 2020/08/07: 287d0d87ec  x64
    Number of Launches: 93
    Operating System: Windows 10 64-bit
    Version: 10 or greater 10.0.17763.1339
    System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2808 MHz
    Built-in memory: 16210 MB
    Free memory: 8898 MB
    Memory available to Photoshop: 14829 MB
    Memory used by Photoshop: 60 %

    M
    marekklimkowskiAuthor
    Participant
    September 5, 2020
    I am not sure they monitoring this thread. I will send them request to helpdesk when I find it.
    Heart_87
    Heart_87
    Participant
    September 5, 2020
    If we all stopped paying our monthley fees I'm sure Adobe would come up with a quick fix.
    F
    FeedbackCommunityMember
    Inspiring
    September 5, 2020
    Same here. v21.2.2 since 16 days. Windows 10 ... annoying and completely useless ... please fix asap.
    F
    FeedbackCommunityMember
    Inspiring
    September 5, 2020
    Same problem here:

    [0905/084954.731:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
    C:\fakepath(57,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
    C:\fakepath(65,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

    This is unbelievable, Adobe do something!

    G
    gardis
    Known Participant
    September 4, 2020

    A new version has been released but this annoying problem still remains and it creates a lot of extra work for us who work in a cloud environment.

    Give us a solution now!

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