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Participant
March 10, 2021

P: Delay while zooming in or out with the trackpad on macOS Photoshop 22.3

  • March 10, 2021
  • 15 replies
  • 5451 views

After updating the photoshop in my mac pro, when I use the zoom in the trackpad it works with some delay, like if it was trying to make it "smooth" but it's actually really annoying. Anyone with the same problem?

 

{Moderator note: Edited the thread title, PS-63413}

This topic has been closed for replies.

15 replies

Participant
November 22, 2021

I have an M1 Max 64GB Macbook pro, Zoom and Pan is extemly laggy, unusable. Photoshop Version 6 on my intel celron from 2002 runs faster.

Is adobe going to fix this?  Did intel pay you guys to make it slow on Macbooks?

Participant
November 21, 2021

k here goes.. received my MBP Max 32gb and I opened up photoshop and opened up 50/70 images (18 mp each ) into separate windows I then clicked on various ones with the trackpad.. half of them were jerky and laggy as hell in trying to pinch zoom using the trackpad 2 finger pinch zoom. Some worked well but half were bad. My Intel MBP i9 with 64gb has NO problems at all! I also had the 14 Max 64gb a few weeks ago and don't recall any problems with that. I no longer have that machine so I can't compare now. ALSO I noticed when I very first turned this 16 max machine on the trackpad would not work with more than one finger, I restarted and it worked fine...Also sometimes I clicked on one of those photos and photoshop disappears into hiding mode and bridge pops up!! Weird. Do I have a trackpad problem AND is the photoshop problem to do with just having 32GB?? Please help. Will I have to send it back and reorder the 64gb Max! Does opening many windows in photoshop really need that 64gb!?? SO BASICALLY WHAT I HAVE DISCOVERED IS THATT IT OPENS UP THE FIRST 20\25 IMAGES AND THEY ZOOM FLAWLESSLY BUT ANY MORE THAN THAT ARE JERKY AND LAGGY. PLEASE HELP

 

Participant
October 28, 2021

I am also having this issue. Even though I'm fully up to date!

Mohit Goyal
Community Manager
Community Manager
May 18, 2021

Hi all,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html 

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html 

 

Regards,

Mohit

Participant
April 23, 2021

Same problem (PS version 22.3.1) on the MacBook Pro 16" 2020. It's really annyoing and influences my entire workflow. So back to a version that works. 😅

Sahil.Chawla
Adobe Employee
Adobe Employee
March 18, 2021

Hi there,

This has been logged as a bug and our product team is working on a fox for it. In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

ottodix
Participant
April 9, 2021

working with 22.3.0 and Big Sur on a macbook pro its interesting but very annoying and it seems to have come out of nowhere, like i accidentally unchecked a box or something, I agree with community, it is very annoying and I presemed it weas my memory at firstand spent way too much of my short life on that.  One observation is that the zoom speed is linked to how fast i move my fingers on the trackpad, which further reassured me that its not a memory issue. A quick work around FYI (although i look forward to a fix) ...press option and slide two fingers up and down the trackpad and that disables the default)..kindest..

m6p5c
Participant
March 12, 2021

I have the same issue. 

Specifically, zoom in Photoshop behaves like there's inertia driving the zoom. I don't have issues with the zoom anchoring at a random point though.

 

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CmdN: 1.7.1
CDP: 1.107.0 Unified Panel (Loaded) 1.3.0.78 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.37.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CC Libraries Panel (Prepared) 3.12.168.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/" Neural Filters (Prepared) 1.4.11.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 1.6.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/manager.html” Installed TWAIN devices: NONE

Mohit Goyal
Community Manager
Community Manager
March 12, 2021

Hi there,

 

We're sorry for the zoom issue after the recent update. Could you please turn off the Graphics Processor option from the Photoshop preferences > Performance tab > relaunch Photoshop and check if that helps.

 

 

Thanks,

Mohit

 

Participant
March 12, 2021

I already tried that, not also didn't worked but also lagged the clipboard, showing me the message that the clipboards where made to be used with that box checked.

kevpatcole
Participant
March 12, 2021

Was running v22.3 on my M1 MacBook Pro with that thicc RAM.

Supposedly v22.3 supports Apple Silicon so I was excited to see performance improvements.

Unfortunately, I couldn't get past the horrible performance of simply zooming in and out.

The zooming in/out of the artwork is super delayed from my fingers pinching on the trackpad.

I did not have this issue running v22.2 thru rosetta on the same machine.

Tried multiple images (smaller ones) to see if it was just file size slowing downnthe app but got the same results.

I'll be using v22.2 for now but hopefully I'm just missing a weird setting that I changed maybe?

Maybe it's a bug (saw ppl were ahving other issues and same issue with v22.3).  Anyways pls fix/help me!  D'':

kevpatcole
Participant
March 12, 2021

Same issue here.  Running on an Apple Silicon MBP.  Thought it was ironic because v23 is supposdly supporting Apple Silicon now.

v22.2.0 seems to not have the issue and is working fine thru Rosetta.  Hope adobe fixes the issue soon! I can't stand the zooming bug.