Participant

P: Delay while zooming in or out with the trackpad on macOS Photoshop 22.3

Forum|Forum|5 years ago
March 10, 2021
15 replies
5451 views

After updating the photoshop in my mac pro, when I use the zoom in the trackpad it works with some delay, like if it was trying to make it "smooth" but it's actually really annoying. Anyone with the same problem?

{Moderator note: Edited the thread title, PS-63413}

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TANAKO

Participating Frequently

I have literally skipped out on 6 updates because of this issue. Why is it that whenever I zoom into an image and I drag the image from left to right, it doesn't even have to be left to right, it could be any angle and the image lags in a glitchy way. this BUGS ME. I thought adobe would have fixed this with the last five updates. I finally decided to give the latest update a try, which is the V 22.3 since I was using v 21.2.6 and the same thing is STILL happening. out of frustration, I downgraded back to
what I was using which is the v 21.2.6.

Is there anything being done about this or am I stuck with this issue? I have attached a video to this post so you all can get an idea of what I'm trying to explain. btw i'm a iMAC (Big Sur)

Screen_Recording_2021-03-11_at_1-28-42_PM.zip

M

mark@headTrix

Community Expert

Hi,

I see your video, but I don't really see the big deal. And much of this will also depend on your computer, and how fast it can process, and how large the image is. If its a huge image, it will take time for the computer to process the move and the new move of the HUGE image. I just zoomed in on my screen and moved things around... and have NO ISSUES at all.

Is it happening with small images?

sorry you are having issues.

cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting

TANAKO

Participating Frequently

You don't see the big deal? really? first of all, what might seem small to you could be a big deal for someone else. And my computer is new. purchased it last year in June 2020 and is compactable with photoshop. the iMAC computer comes with a 3 GHz 6-Core Intel Core i5 processor, and a 16 GB 2667 MHz DDR4 memory, you can't tell me it isn't compactable with photoshop. And, it happens to ALL IMAGES doesn't matter what size the image is. I draw my comics in an 8.5 by 12-inch document with a 400DPI which shouldn't be a big deal for photoshop to handle. I have been using photoshop since 2008 and have never had this issue so Yes it is a big deal and it is frustrating because as I'm drawing with a graphic tablet, zooming in and out is a nightmare. It bounces around everywhere.
I was hoping for a solution or maybe some kind of answer to why this is happening and if it's being worked on by Adobe but instead, I feel like you are making a mockery of the situation. at least that's how your reply came off.

happie_97

Community Expert

Please post your Photoshop system information.

In Photoshop, go to Help >System Info...and copy and paste it in a reply.

Jampaul

Participant

My system info:

Mackbook Pro 16 inch 2019 with 2.4 Ghz 8 Core Intel i9 64 gigs of ram, and AMD Radeon Pro 5500M 8 Gig.

happie_97

Community Expert

I just checked to see if a bug was reported. There was a similar bug reported last October. I am going to report this as a bug and I will update as soon as I get a response. You can also search and report bugs here

happie_97

Community Expert

There was a bug reported with the zoom feature. Try the troubleshooting techniques here to see if it helps.

Jampaul

Participant

Yup. Same problem and it's on two different computers. I had to revert to the previous version until they work it out

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