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P: Dialog boxes / error messages pop up invisibly - macOS

Forum|Forum|4 years ago
September 1, 2021
147 replies
31361 views

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

macOS

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Noriko98A2

Participant

When it has happened to me, pressing ESC will get me back out of the "frozen" state and then I'm able to use File > Save/Save As.

For me, this happens for anything that would normally cause a pop-up window for things like "do you want to save before closing?" etc.

I'm on a 16" M1 Max MBP running up to date Photoshop and Monterey 12.2.1, have an external monitor, wacom tablet, trackpad. This wasn't happening a few weeks ago with the same setup.

SO tired of this.

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nicolek45086244

Participant

I just received a brand new mac built with all the bells and whistles. I am having an error in Photoshop that happens occasionally. I am editing an image set and then as I'm working, the pop-up command box opens BEHIND the main panel. I cannot move anything to get to it. The only way to move beyond that is to hit "return" and it finishes the command and executes. This could be for saving, running an action - anything. I'm not sure if it's an error that PS is encountering with some older actions I've created, causing the dialogue box to open behind the main window? I cannot get that command window to open in front the images to be able to select it.

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ivak.c

Participant

I have exactly the same problem. MacBook and 2 external monitors set up. Dialog boxes are unreachable, and it causes me to lose my work. (Can't save nor quit Photoshop)

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J453

Legend

What version of macOS are you on? Are the steps to make this happen consistent for you? Does it happen when you're using a single monitor? If you're in this state does cmd + tab to another app and back bring the dialog forward?

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AllanWallsPhotography

Known Participant

I am an experienced user running Mac OS 12.2.1 on a new MacBook Pro Max M1 16" 2021, with 64GB memory and 2TB SSD. I am running PS 23.2.1.

Periodically and without warning, though often when using the clone stamp tool, the computer will freeze and fail to accept any inputs, including attempt to shut down the program. Having experienced these symptoms in 2017 and again in 2021 I guessed this was a sub-menu pop-up that was not visible. Nothing I can do will reveal the question that PS wants me to answer so I end up hitting enter and crossing my fingers. The thing is, once it starts happening it is continuous, coming back every time I try to use the clone stamp tool (today's tool) or when I try to repair the tool, or pick another one, which marks the end of my editing session as even a restart won't get it to stop. I'm not so concerned that one day the hidden message will be "do you really want to wipe your NAS?", but I certainly would like to get through a whole day of work without having to quit out of frustration over this perennial affliction. I figure it must be something I am doing without knowing it. Any help appreciated. Thanks.

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defaultcdcy4ro18p7h

Participant

I've just upgraded to Monterey and none of my menus or popup boxes show up, they act like they are there, and I must hit enter to close the ghost popup. I tried to create a new workspace and it worked until I reopened the program and then stopped. Photoshop 23.2.1 is not useable in Monterey. I reinstalled the previous version and everything appears to be working in 22.5.5. Will this be fixed soon?

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J453

Legend

I've not heard of this problem from anyone else.

Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

J

J453

Legend

Hmm. I cannot reproduce that behavior. The warning dialogs appear in front of the app frame.

Let's get back to a known state in case there's a stale setting somewhere:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

If that doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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markwm

Inspiring

I've just using photoshop as normal.

Ie, closing a document, then then save warning dialog gets lost