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Participating Frequently
September 1, 2021

P: Dialog boxes / error messages pop up invisibly - macOS

  • September 1, 2021
  • 147 replies
  • 31351 views

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

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147 replies

hyperiz
Participant
January 23, 2023

FOR ANYONE STILL STRUGGLING WITH THIS: I HAVE A "SOLUTION" 

This has to be the most annoying problem i've faced in my photoshop career specially when you think all your problems are behind you with M1. If you're exeperiecing this, I feel your pain -- you're not alone! 

When you're having this problem and no key seems to give you a successful result but beep. YOU MUST HOLD OPTION and double click the PHOTOSHOP app icon: should bring the error dialog to the front. Works everytime for me.

 

Best of luck!  

Participating Frequently
December 13, 2022

Just downgraded to 24.0.1 (THANK YOU!!). So far so good. Already seems to have fixed one major issue I was having. 

TheDigitalDog
Inspiring
December 13, 2022

You have a deadline; consider rolling back to whatever version worked for you (then turn off auto update in Adobe Creative Cloud.)

Do you want to go back to previous versions?

In Adobe Creative Cloud, select the product you wish to roll back, click on the three dots and select "Other Versions".

When not on a deadline, maybe update and test. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participating Frequently
December 13, 2022

Pffft...it was Photoshop 24.1...Didn't realize a new version came out today...Anywaaaays...still no excuse...the update is a complete nightmare...I have a deadline for tomorrow and I will probably end up not sleeping tonight because I am fighting with Photoshop...

Participating Frequently
December 13, 2022

Literally Photoshop 24.0.1 is an absolute disaster!!!! The past two hours i've spent more time forcefully saving (no choice, hidden window, can only click enter and hope for the best) and restarting Photoshop, than I did actual work. The program is unusable!!!!!!!!!!

TheDigitalDog
Inspiring
December 13, 2022

You just updated to 24.0.1 or 24.1 which was released today?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participating Frequently
December 13, 2022

Just updated to Photoshop 24.0.1 as someone suggested...BAD IDEA!!! Before, it used to do the hidden window thing from time to time, now it does it ALL THE TIME, even when not necessary!!! I open PS documents, don't do anthing to them (so nothing to save), when I try to close the document, the hidden window thing happens. This is a nightmare!! This error has been going on for way too long now!! PLEASE FIX IT!!!!!!!!!!!

Participant
December 5, 2022

Just don't get your hopes up..they've been "working on it" for a while now.

Participant
November 29, 2022

That's good news, thank you!

CShubert
Community Manager
Community Manager
November 28, 2022

Hi @songofeireann yes, it was moved here because it appears to be an issue that the team is working on.

 

Thank you,

Cory