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Participating Frequently
September 1, 2021

P: Dialog boxes / error messages pop up invisibly - macOS

  • September 1, 2021
  • 147 Antworten
  • 31351 Ansichten

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

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147 Antworten

Participant
November 28, 2022

I posted this as a standalone question but it was merged here by someone - does this mean my particular issue is also this invisible window and I need to press escape or enter?

Participant
November 28, 2022

Several times today Photoshop has acted like the window was suddenly inactive, and made the Mac alert sound when I attempted to click on it or perform any function. Unsaved progress is lost, and the only way to proceed is to force quit from the task manager. It seems to happen after some instances of using the touchpad three finger sweep to change from some other window back to Photoshop. 

 

Photoshop version 23.5.3

MacOS Monterey 12.6

PECourtejoie
Community Expert
Community Expert
November 22, 2022

@Marco Basile Images That seems to be normal behavior, Photoshop still has all your presets in memory, and might keep some memory at the ready. I know it sounds counter-intuitive, but a former Ps engineers explained me that it was to avoid memory fragmentation (Photoshop works better if the memory is in a single chunk)

Inspiring
November 21, 2022

jmvdigital, I guess Adobe didn't like the acryom in my last reply, my post has gone.

 

Updated to v24 and it got worse. Now it's happening in Lightroom too.

 

What are we paying for? I won't use the acroymn again as it appears to upset Adobe, but *** Adobe! Fix this mess!

Participating Frequently
November 21, 2022

Something I noted that may be contributing - when I close files in Photoshop 24.0.1 it does not release the memory. So if it was using 27GB before with 5 photos open for ex. , it does not go back to 2.5gb after I close all open files. Only if I restart does it release the memory back to the mac...

Participating Frequently
November 21, 2022

Yes, this is still happening for me. Seems to happen after having several (4-5) photos open. The Save As box does not appear, whether using Save As, Save As Copy, legacy, etc...

jmvdigital
Known Participant
November 21, 2022

Have you updated to Photoshop 24.0.1 ? Like I said, this was happening to me ALL THE TIME, but since updating several weeks ago, it has happened at all. 

Inspiring
November 21, 2022

jmvdigital, I tried the solutions on here yesterday, none of them worked for me... 

Inspiring
November 21, 2022

@540812

Elusive! Too much illustration work, lol!

Inspiring
November 21, 2022

Same as most of the posters on this thread, Derek. The illusive hidden dialog box....