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Participating Frequently
September 1, 2021

P: Dialog boxes / error messages pop up invisibly - macOS

  • September 1, 2021
  • 147 replies
  • 31351 views

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

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147 replies

Participant
November 21, 2022

This work around only occassionaly works. Stopped working for me the other day.

robertw44482386
Inspiring
November 21, 2022
This workaround is a lifesaver:

When you realize it has happened, option-click on the Photoshop icon in
your dock. Your screen will flash and then the missing dialog box will
appear, and you can dismiss as per usual.
jmvdigital
Known Participant
November 21, 2022

No reason to lose work to this issue. See solutions above. That said, this hasn't happened to me in many weeks after recent updates. 

Derek Cross
Community Expert
Community Expert
November 21, 2022

What is your issue Lorraine?

Inspiring
November 21, 2022

I lost a bunch of work due to this ridiculous issue yesterday!  

Like with other posters, it was annoying and only happened now and again at first, and now Photoshop is becomming unusable as it's almost constant.

 

Adobe - fix this!

MaxMorriconi
Participant
November 20, 2022

It seems that with the latest Photoshop update (24.0.1) the problem is solved.

robertw44482386
Inspiring
November 14, 2022

This issue is exacerbated after updating to macOS 12.6.1. Wheres it was intermittent and usually after a long stretch of work, it is now almost constant.

Participant
November 13, 2022

if I try to save locally "save as coy" the dialog window is just broken and doesn't let me save anything.

The file type dropdown goes over the dialog window and nothing is clickable. Esc button allow to close the dialog window

 

screenshot attached

 

macbook pro m1 14 ventura 13.0.1 photoshop 2023 24.0.0 fresh install (system too)

 

MaxMorriconi
Participant
November 13, 2022

Same problem here!

Participant
November 10, 2022

Ohhh of course... I was replying to another user that said "if you hold the Option key + click on the photoshop icon in the DOCK the invisible pop-up will show up" this worked for me.

 

but I guess the issue will only be resolved with another future update. 😞

robertw44482386
Inspiring
November 10, 2022

Confirming that it had mostly disappeared in the last few minor releases but it's back with much greater frequency in 24.0.0.

MacOS 12.6 M1 Max - with 2 displays...which seems to be a part of the issue.