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Participating Frequently
September 1, 2021

P: Dialog boxes / error messages pop up invisibly - macOS

  • September 1, 2021
  • 147 replies
  • 31351 views

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

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147 replies

Participant
November 9, 2022

@Ricardo27028993rjg7 What works?! Seriously if you have found something that works share it with us.

PECourtejoie
Community Expert
Community Expert
November 9, 2022

@Ricardo27028993rjg7 could you put a link to the post that helped? Click on the date of the post to save its url.

Participant
November 8, 2022

THIS WORKS!!!!!!!!!!

Participating Frequently
November 7, 2022

Upon opening or saving a photoshop file, the explorer dialog box will not be shown on screen. The app dings at me if I click anywhere on the program, indicating that a dialog box has focus and should be dealt with; however, there is no dialog box.  I've tried doing ALT + TAB to look for othe windows open, but Windows doesn't show any other open window that could be the focus for the file explorer requests in Photoshop.

THIS IS RANDOM. Sometimes I can lauch Photoshop and never have the problem - if the first file is able to be opened and saved, then there never seems to be an issue with subsequent files within the same session of Photoshop. Each opening of Photoshop brings different results, with or without the computer being rebooted. I wish it was reproducable so that I would know when it is happening. I have lost many designs by this issue not allowing me to see the file explorer dialog box to save my Photoshop file. This has been happening to me in the 2022 version of Photoshop only and has been present through multiple version updates. It is also happened on more than one computer system (desktop & laptop), so the idea it is isolated to a specific machine seems to not be valid. Please advise.

Participating Frequently
November 7, 2022

I should also mention, the only action I have is to force close Photoshop using the Task Manager when this happens.

Participant
November 2, 2022

I'm constantly having running into this annoying problem. My dialog boxes will not show up so it looks like photoshop is frozen. When in reality I waiting need to select something in the dialog box and it won't appear. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." Nothing fixes it except exiting the application and restarting it. Mid busy season again and I am ready to scream. Five times in one day I have had to do this. Adobe you really need to do better. I never had this problem until this subscription based version started. I hate paying monthly for a service that fails all the time. I have checked the forum. I have checked my computer, my settings in photoshop, done everything suggested by everyone but the problem is on your end. I am not the only one that is having this problem. Fix it.

courageous_youth15A7
Known Participant
November 3, 2022

I can confirm - while this bug seemingly had disappeared, with the recent update it's even more common and annoying.

Participating Frequently
October 23, 2022

This problem seems to disappear for a little while with some of the 23.x updates, at least didn't apear that often. But the sad news is that this miserable problem re-appear in the latest 24!!!! 😞 😞 😞

Participant
October 19, 2022

I'm having a similar but much worse problem. And it's been happening for a long time through quite a few versions of photoshop. And I've recently decided what it probably is; it's the dialog box for "could not export the clipboard".

 

If photoshop sends you away anyway (because you've launched a plug-in or running an action that launches a program), or you click away yourself by clicking on the plug-in app that is launching, then that dialog box goes away but still wants you to click ok. Everything is grayed out and the program is then unusable. You can't save anything or even quit. And of course the action fails and you've lost anything that hasn't been saved.

 

if you can't fix the root problem then you can still put in a timeout counter or make it so that box doesn't disable everything at least!

 

also, when you're running actions why does photoshop still insist on popping up in the foreground and covering up other windows that it shouldn't be covering up?

Participating Frequently
September 27, 2022

I should add that dialog boxes are also not showing up without the option+click workaround.

michaelm623208
Participant
September 27, 2022

I mean thats a minor issuw for the photo not showi g up visible. You can just click F to change the window view and it will show up

Participating Frequently
September 27, 2022

The recent does not appear to have fixed this problem. I still have images opening up invisibly. I have to option+click the photoshop icon in the dock in order to get them to become visible.