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Participating Frequently
September 1, 2021

P: Dialog boxes / error messages pop up invisibly - macOS

  • September 1, 2021
  • 147 replies
  • 31351 views

When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

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147 replies

Participating Frequently
August 12, 2022

Hi.

 

Sometimes, randomly, when trying to save a new file, Photoshop can lock up, only allowing me to click on the X button (doesn't close though). The application stops responding but it doesn't become "Unresponsive" according to Windows, it's just the save window never comes up. Please note I don't save to cloud, as I don't like it, so my Default File Location is "On your computer". Whenever this happens I have to kill Photoshop with the Task Manager.

 

This is a fresh install of Windows and a fresh install of Creative Cloud, so I don't see why this is happening.

 

This started happening a few updates ago, and it's becoming increasingly annoying.

 

 

 

{Title edited by Moderator}

Ranjisha Sengupta
Legend
August 13, 2022

Hi there,

 

Sorry to hear about the trouble while trying to save in Photoshop. We're here to help.

Which version of Photoshop and Windows are you using? What type of files are you trying to save? 

Go to Photoshop's Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

 

Disable anti-virus and white-list Adobe applications in your anti-virus software. Increase the memory allocation for Photoshop to 80-85%. Adjust cache size. Ensure that you choose the right cache preset for the type of document you're working with

Check this article for more details: https://helpx.adobe.com/in/photoshop/kb/photoshop-slow-lags.html#:~:text=Disable%20anti%2Dvirus%20and%2For,document%20you're%20working%20with.

 

Let us know if this helps.

 

Thanks.

Ranjisha

robertw44482386
Inspiring
August 12, 2022

Just switched to a Mac Studio, M1 Max 64GB RAM latest OS latest Photshop and this problem is happening for me too. Never happened with my iMac, now it is drastically slowing me down on my first day with this new machine.

Participant
August 10, 2022

Same problem: brand new Macbook 2021 M1 Max, updated OS, updated Photoshop (completely vanilla, no settings changes, no plugins), no external monitors, using built-in display, full keyboard access disabled (as default), etc. Confirmation dialog boxes randomly showing up behind the main Photoshop window, making it inaccessible.

 

Adobe Photoshop Version: 23.4.2 20220711.r.603 aa147b3  arm64
Number of Launches: 1
Operating System: Mac OS 12.4.0
System architecture: Apple M1 Max, HybridCPU(8:2)

 

Participating Frequently
August 5, 2022

I've been using Pixelmator as an alternative. Wow. Unless you're doing photo retouching, it's much simpler and quicker to do graphics work. Highly recommended.

Participant
August 5, 2022

I'm also waiting for this to be resolved. My team often sit with clients in an edit suite situation and when this happens it's just plain embarassing.

Participant
August 4, 2022

I am having this issue also. Did anyone manage to resolve it?

Participant
July 30, 2022

I just wanted to add my complain here too...its beyound reasonable and ive been waiting for a few months for this to be solved. I see nothing...i am desparate, i payed a ton of £££££ on this top of the line Apple laptop + another £££ for Adobe yearly... what the heck guys?! just fix this bug, theres so many of us having this issue! 

Participant
July 29, 2022

I'll have two documents open.  My main document and a document that I made into a new window to drag a layer into the main document.   Usually, I make somekind of alteration to the document I sourced from.  When I try to close that document, I should see a save/don't save warning box.  

 

However, not only does the save/don't save box not appear, the entire app freezes and I have to force quit.  

 

I assumed that the warning box got stacked beneath the documents but that doesn't seem to be the case.   Still, photoshop prevents me from interacting with the app until the seemingly hidden warning box is answered.

 

My OS is MacOS Monterey and the version of PS I'm using is 23.4.1

Participant
July 29, 2022

I'm having the same issue

Participant
July 13, 2022

I'm experiencing the same issue. After a clean Photoshop startup it works like you'd expect for some random period of time, but then after a while the popups stop appearing and I have to either hit 'Enter' or 'Esc' to get out of it, after which a tiny blip of the popup appears and then goes away. Very frustrating since I do a lot of work in Photoshop and having to work around this wastes a lot of precious time. 

M1 Max Macbook Pro  - Monterey 12.4
Photoshop 23.4.1

 

This has been occurring since day 1 of installing it on my Macbooks (Happens on my M1 Macbook Air as well)

Participating Frequently
July 13, 2022

I'm having the same issue on my Mac Studio M1 Max. I even have some images open up hidden when I open them through Bridge. I can control + tab between images so I know the image is open. I can see it's layers in the layer palette but I can't see the image anywhere. I have to close the image and use the option + click on the PS icon in order to see the save dialog box.