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Steflutier
Participant
December 2, 2021

P: Document window turns grey/black Photoshop 23.0.2 with Mac OS Monterrey

  • December 2, 2021
  • 51 replies
  • 20108 views

Hi, 

I've just updating Photoshop versión to 23.0.2 and the Mac Os to Monterey. I've an issue with the cropping image tool. When i choose it, the image become all grey, without the any posibility to use it. The issue disapear if i choose any other tool.

How can i resolve it ?

 

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51 replies

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P
Pacer22048574pn0y
Participant
December 2, 2021

Since the update yesterday i have big problems. The files i want to open wouldn't correctly open. I can see the layers are there but the screen is just grey and nothing appears. Same thing if i want to creat a new blank document (CRAZY). I can't figure out where it comes from. Even tried to downgrade to older versions but nothing would do. Please help. I'm stuck and can't work !

P
Pacer22048574pn0y
Participant
December 2, 2021

It seems "deactivate native canva" in the settings did the trick ! works again

Mark.Dahm
Community Manager
Mark.DahmCommunity Manager
Community Manager
December 7, 2021

@Pacer22048574pn0y , I see this document contains 3D layers. That workaround will be necessary for the time being, but also note that Photoshop's 3D features will be coming out of the program starting very soon, so editing with 3D will only be possible with previous versions of Photoshop. We recently made a change to the Creative Cloud application to make sure that those older versions remain available to you, and you can install and use multiple versions of Photoshop on the same system (just not used at the same time).

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