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virágb11739773
virágb11739773
Participant
October 10, 2019

P: Doesn't save files to external drive formatted for ExFat - macOS 10.15 Catalina

  • October 10, 2019
  • 138 replies
  • 3727 views

PS 2019 CC 20.0.6 versus MacOS Catalina
When I'm trying to save a project file in PS, it's always stopped the saving method and the file becomes unusable. So I always must to make projects from the start... When will come the fixes? Does anyone know any solution? :'(

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    138 replies

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    Studio Shand
    Studio Shand
    Participant
    January 17, 2020
    I've been experiencing this problem since updating to Catalina (currently v. 10.15.2) and Photoshop 2020 (currently v. 21.0.2). I save my files on a Mac OS Extended (Journaled) formatted external drive. Initially I thought there was a problem with the drive until I realised it was directly related to saving and sometimes opening a file in Photoshop. I've literally lost hours of work trying to narrow this down. As an example of what's happening:

    Yesterday I was working on a 200mb PSD. I tried to open another file (both files on the external disk) and get the spinning beach ball and the file never opens. Photoshop is unusable and you can't quit. I had to do a force quit. Then I had to restart the system to restart Photoshop, it won't open again without restarting. Both the file that was open and the file I was trying to open when the crash happened are now corrupt. I have backups but have lost around 3 hours of work since the last backup.

    This has happened 4 or 5 times over the last few days. It basically renders Photoshop unusable until there's a fix, I just can't trust it to save the files I'm working on without corrupting them. In years of Photoshop I don't ever remember an issue as bad as this occurring after a system or app update.
    V
    vwooledge
    Participant
    January 7, 2020
    I downgraded my operating system to Mojave and can now use Photoshop again!
    L
    Lumigraphics
    Legend
    January 6, 2020
    Do not use ExFAT formatted drives with Catalina. Reformat them HFS Extended or APFS (Mac formats, not Windows.)
    F
    FeedbackCommunityMember
    Inspiring
    January 6, 2020
    Is there a solution to the problem?!!



    L
    love.crusader
    Participating Frequently
    December 20, 2019
    I've lost many hours and days of my work because of that bug. I hate Apple and Adobe so much...
    F
    FeedbackCommunityMember
    Inspiring
    December 18, 2019
    Hi,Thank you!
    is there new?
    Or is there a solution to the problem?
    J
    J453
    Legend
    December 13, 2019
    Please see: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#SavingdoesntcompletewhensavingtoanexFATformatteddrive

    We are working with Apple to address this issue.
    Y
    Yves-CH
    Inspiring
    December 10, 2019
    Hello, Adobe, que faites-vous ??? Pas de signe de vie pour ce problème ?????

    Hello, Adobe, what are you doing??? No sign of life for this problem?????

    Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
    F
    FeedbackCommunityMember
    Inspiring
    December 10, 2019
    Update made so far in 21.0.2 | Catalina 10.15.1 youhouuuuuuuu ..................... and the verdict ... ....... ..... always THIS PROBLEM - YOU CAN NOT ALWAYS SAVE ON AN EXAFAT USB !!!!!!!!! Or did I miss something?
    D
    docwhood8712266
    Participating Frequently
    December 9, 2019
    @Chris .. you have tested in APFS file system ? 
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