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scottk64051734
Participant
November 14, 2018

P: Drop shadow changes distance from the object depending on the zoom level

  • November 14, 2018
  • 30 replies
  • 1088 views

The drop shadow changes distance from the object depending on the zoom level. Also, sometimes I get green or red boxes over the image that look like display problems, but then save out when I save a flattened version.

    This topic has been closed for replies.

    30 replies

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    davidk92134446
    davidk92134446
    Participating Frequently
    November 15, 2018


    Anyone else seeing a flaw with layer effects (drop shadows in particular) in the latest update to v 20.0.1?

    Having opened an existing PSD file, my default drop shadow effect appeared very different. I manually adjusted the effects to get the desired result.

    However, when I saved a JPG copy, the JPG is again very different to the desired result.

    Furthermore, the JPG preview thumbnail is displaying the effect completely differently.

    Windows 10.
    A
    Andrew_Sender
    Participating Frequently
    November 15, 2018
    Thanks Scott! I was able to reproduce the problem and notified our team.  Thank you for your help!
    S
    scottk64051734Author
    Participant
    November 14, 2018

    Here you go. I noticed that if you look closely at the G in Testing, it cuts off. Also, in the layers, if the smaller text is ABOVE the headline in the layers, the headline shadow doesn't change when zooming. But if it's below, both change when zooming. It's like it doesn't proportionally scale the shadow.

    This is the zoomed out version:


    This is the zoomed in version:

    S
    scottk64051734Author
    Participant
    November 14, 2018
    Certainly, I have one -- how do I get it to you?
    A
    Andrew_Sender
    Participating Frequently
    November 14, 2018
    Thanks Scott,
    To help our engineering team prevent this from occurring again, can you please temporarily uncheck the "Legacy Compositing" and take a screenshot of the issue?  This would tremendously help us resolve your experience.
    Andrew
    J
    J453
    Legend
    November 14, 2018
    Would it be possible to get a copy of the psd file you're having trouble with? Want to see if we can produce the error here with 20.0.1. We thought all of the legacy blending issues were fixed for 20.0.1
    S
    scottk64051734Author
    Participant
    November 14, 2018
    That does fix the drop shadow problem. I'll have to let you know if the red/green boxes come back. Thank you!!
    J
    J453
    Legend
    November 14, 2018
    Weird. Does going to Preferences > Performance... and checking Legacy Compositing and restarting Photoshop make it behave normally?
    S
    scottk64051734Author
    Participant
    November 14, 2018

    Certainly!

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    Required plug-ins:

       3D Studio 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Accented Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Adaptive Wide Angle 20.0.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
       Angled Strokes 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Average 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
       Bas Relief 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       BMP 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Camera Raw 11.0 (61), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Camera Raw Filter 11.0 (61), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Chalk & Charcoal 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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       Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
       Collada DAE 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Color Halftone 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
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       Flash 3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
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       NTSC Colors 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
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       Plaster 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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       PLY 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Pointillize 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Polar Coordinates 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
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       PRC 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Radial Blur 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
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       Render Color Lookup Grid 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
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       Spherize 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Sponge 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Sprayed Strokes 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Stained Glass 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Stamp 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Standard Deviation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
       STL 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Sumi-e 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Summation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
       Targa 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Texturizer 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Tiles 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Torn Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Twirl 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       U3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Underpainting 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Vanishing Point 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
       Variance 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
       Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Water Paper 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Watercolor 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
       Wave 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Wavefront|OBJ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
       Wind 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
       ZigZag 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

    Optional and third party plug-ins: NONE


    Duplicate and Disabled plug-ins: NONE


    Plug-ins that failed to load: NONE

    Extensions:

       com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseStock.html”
       com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
       Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/index.html”
       com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
       New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”
       com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseTypekit.html”
       Home  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.5.1/index.html?v=2.5.1.102”
       Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
       Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
       Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

    Installed TWAIN devices: NONE

    J
    J453
    Legend
    November 14, 2018
    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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