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Inspiring
October 20, 2020

P: Error at loading of ippCV library

  • October 20, 2020
  • 225 replies
  • 103253 views

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

 

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

 

The operating system is:

 

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

 

The hardware is:

 

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

This topic has been closed for replies.

225 replies

Participating Frequently
November 14, 2020

A fellow went in to see his doctor, who did extensive testing. A week later, the chap went back for a review of the test results, whereupon the Doctor said "I'm sorry to have to tell you, but we will need to schedule surgery, as you have cancer. "

On hearing this, the patient lept out of his chair, and said "Doc! That's way too expensive! You will just have to find a different diagnosis!"

hecfran, I hope that you become more open to advice!

  

hecfran61
Participating Frequently
November 14, 2020

@Alan Gale Totally true, from the side you look at it, despite the fiery defenses of some, the Adobe thing is at least unethical and lacking in respect for the user.

hecfran61
Participating Frequently
November 14, 2020

The comparison is as incoherent as saying that 50 years ago everything was drawn by hand because photoshop did not exist.
We are not talking about 150 years ago, we are talking about a month ago. Ridiculous comparison.
I'm already tired of responding to your defense at all Adobe costs, even more so when there are hundreds of us who think the same about this nonsense, I hope you have your reward for doing it. But don't ask to be right.
Try to provide a solution coherent and not to defend Adobe.
From the side you look at, what Adobe did is wrong.
Goodbye for ever, greetings

Participating Frequently
November 14, 2020

You are correct. That particular error relates to  the SSE4.2 issues, discussed a lot in a different thread. One of the posters also quoted some tech detail, which he had received from a German technical publication. As I recall, it has to do with certain AMD products which cannot interpret some code compiled using INTEL compiler. If you do a search and include the words "Heise Verlag" I think you will find that thread.

For most other reasons (of incompatibility) the Creative Cloud app does seem to reveal incompatibility when attempting to install the new versions, from what I have read and one of my own systems which balked at going to the October release.

Inspiring
November 14, 2020

@dgrainger

What @Alan Gale said.

There was no warning in CC Desktop the latest version was incompatible.  Only after I tried to launch Ps from Lr did I get the .dll not found error.

windypics
Participant
November 14, 2020

I'm sorry but that's not the case, when I did my update it installed fully and only showed the error message when I then tried to open the program. This was very annoying as I had chosen the 'remove old version' option, and was then forced to uninstall the new version and re-install the old one once again. Had a warning message popped up beforehand telling me that it was not compatible with my system it would have saved me wasting a lot of time and causing me a lot of frustration.

Hardware requirements do change, but since many Photoshop users are using the program for business purposes, it's little wonder that so many users are now angry about the way it was done, and having valuable working time wasted like this. Adobe were keen to tell us about all the wonderful things the new version would do, but not so keen to tell many of their loyal customers not to bother installing it unless they upgraded their machines or processors first, and it's never a good business model to treat paying customers in this way and take them for granted like this. It's clear from some of the comments on this page that a lot of customers are now very unhappy with Adobe, so they need to treat users with a bit more respect in the future, especially at a sensitive time like this when many people have already lost a lot of earnings due to the pandemic and don't have lots of spare cash to throw around on buying new computer systems.

Participating Frequently
November 14, 2020

*danilo_guarino_ferreira 

You wrote: "I would like to be using the latest version of the software."

You will need to update your computer to conform to the updated Minimum Requirements in order to do so.

Participating Frequently
November 14, 2020

@dennis_roesler 

You wrote: "Why did Adobe knowingly install software on incompatible hardware?  Why didn't they notify the user before the install instead of after?"

Adobe didn't do that.

When you start the Adobe Creative Cloud "app" you would have been notified that one or more of the programs would not be compatible with your computer; it actually will NOT install. If you were doing an Update, you will see the same screen.

Participating Frequently
November 14, 2020

@hecfran: You wrote: "until a month ago all adobe products worked on my hardware"

and you wrote "lack of ethics and total professionalism, not to mention the lack of consideration towards those who maintain their enterprise."

As software is updated, sometimes in order to do more advanced tasks, more advanced hardware is necessary.  That has happened with the October releases from Adobe. You DO still have the option to stay with the previous version, so your complaint that you are being charged but cannot use the product is incorrect. You could recognize that as things evolve and features are added, you must stay current in meeting the minimum hardware requirements.

An analogy: consider the plowman of 150 years ago, following a mule and using an iron, then later steel, plow to cut single furrows in which to plant.   When mechanical tractors and multiple disc plowshares were invented, was it a requirement that the farmer pull the tractor with his mule? Was it even possible?  Put your mule out to pasture, and get yourself a tractor that can pull the new "plow."

As to your second comment claiming malicious malfeasance and so forth: that is baseless and malicious gratuitous nastiness which does not add to any furtherance of the discussion.

hecfran61
Participating Frequently
November 14, 2020

No sir Grainger, until a month ago all adobe products worked on my hardware. Adobe is the one who decided without previus advice by itself to make the new versions incompatible, and also the only option it bring is: buy a new computer. But you still charge the subscription where you should have access to all your updates.
What is called charging for a service that cannot be accessed?
The minimum is a lack of ethics and total professionalism, not to mention the lack of consideration towards those who maintain their enterprise.