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Inspiring
October 20, 2020

P: Error at loading of ippCV library

  • October 20, 2020
  • 225 replies
  • 103256 views

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

 

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

 

The operating system is:

 

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

 

The hardware is:

 

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

This topic has been closed for replies.

225 replies

Legend
October 30, 2020

@ProDesignTools Crashing, program errors, unexpected behaviors, etc

Inspiring
October 30, 2020

This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

Makes a person wonder how every other app in the world can continue to run on these systems but Adobe Photoshop cannot.  And to save us from ourselves they will now put a lockout on fixes that work. (as stated above?)

Inspiring
October 30, 2020

I can't use photoshop 2021 with AMD Phenom II X6 1090T CPU, why I can't use it ? I just able to use the photoshop if I downgrade to photoshop 2020. I really disappointed with it. 

ProDesignTools
Community Expert
Community Expert
October 29, 2020

"Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported."

Thanks Jeff, for your response... Can you give some clarity on what specifically the other issues would be for people trying to add/run the older libraries which you said were removed by the developers?

Inspiring
October 29, 2020

I have updated Photoshop to 2021 to find it wont run due to my processor not having SSE4.2 support.  I've a perfectly good processor that has run Adobe products really well for years (Intel(R) Core 2 Duo CPU E8500 @ 3.16GHz, 3166 Mhz, 2 Core(s), 2 Logical Processor(s)).  Its not great, but its good enough.  I am certainly shocked that Adobe would think it not good enough to support the Photoshop product.  I've had to roll back to the previous version and I am gutted. Even worse. I am now likely to be stuck on this older version for ever more.  Who knows what funky tools and developments will be added that I will never be able to use - yet i'll be paying the same subscription fees as those that happen to have SSE4.2.  Ridiculous.

 

Adobe - please tell me that you'll be fixing this issue so that others like me can continue to get something approaching value for money from a subscription based software product without having to invest in replacing perfectly acceptable hardware.

Legend
October 29, 2020

Old hardware gets deprecated as new features rely on new API and hardware. This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

Inspiring
October 29, 2020

I suppose that while adobe fixes HIS mistake, it will discount the sucription, right? Since we cannot modify the program, but we CAN continue paying for an old version

Legend
October 29, 2020

Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported.

ProDesignTools
Community Expert
Community Expert
October 29, 2020

Glad you are up and running, and Adobe definitely needs to address what the story is here – but nobody should be kept from doing their work...

 

The simple answer here is to continue to use the prior 2020 release until this gets sorted out and more answers are forthcoming.

 

If you are doing mission-critical work, then arguably it's best to wait until the first minor update anyway, just to shake out bugs (which are normal and expected in any software development process).

Participant
October 28, 2020

pls help me! how i can solve this problems?