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Inspiring
October 20, 2020

P: Error at loading of ippCV library

  • October 20, 2020
  • 225 replies
  • 103256 views

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

 

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

 

The operating system is:

 

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

 

The hardware is:

 

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

This topic has been closed for replies.

225 replies

Inspiring
October 25, 2020

I have PAID for  PHOTOSHOP 2021 and has downlad it but it comes a message that say see the picture

my computer has following graphic card, why does it not WORK!!??

ProDesignTools
Community Expert
Community Expert
October 25, 2020

Agreed on almost all points, and that Adobe needs to sort this out and provide more answers – and hopefully an official software resolution as well, if possible.

But not agreed that users should intentionally break the terms of service with Adobe and violate their licensing agreement for the software.

Patience… and continue using the prior version, for the moment.

Thanks for your advocacy and help working towards a solution on this!

Inspiring
October 25, 2020

Really?
Users have already got official response from Adobe which is "use previous version or upgrade CPU".
Yes, sure - one will need to upgrade 6 core @ 3GHz AMD CPU just because Adobe wants some fancy extensions to CPU instruction set.
As for using previous version - Adobe always stated that by paying subscription you are paying for constant development and addition of new features.
What's the point to pay subscription then if users will have to use previous version?
Also go ahead and explain why Premiere Pro 2021, After Effects 2021 and Media Encoder 2021 can run just fine on CPU without SSE4.2, but Photoshop 2021 can't?
Why dropped support for Windows 7 was clearly stated weeks before Photoshop 2021 release, and raised requirements for CPU was not there at the release date (and is still stated only in the system requirements on the page in english, not present for other languages) and was added after tons of complaints from users?
And now you are saying that fixing something that should not be broken on the first place is illegal?
Come on, this is not how things should be going for paid product...

Inspiring
October 25, 2020

Depuis la mise à jour d'octobre, Photoshop ne parvient pas à s'ouvrir. J'ai le message suivant (en anglais) :

"votre application est liée dynamiquement aux bibliothèques IPP d'Intel (R)

Aucune DLL de la liste ci-dessous ne se trouve sur le chemin de recherche du système:

ippcvn8.dll (le plus adapté à votre CPU)

ippcvn7.dll (facultatif)

Veuillez indiquer un chemin vers au moins l'un d'entre eux"

sauf que ça n'existe pas !

ProDesignTools
Community Expert
Community Expert
October 24, 2020

It’s encouraging that a software fix may have been discovered that does not involve the hardware… This could have been an oversight or inadvertent omission by Adobe, as errors sometimes happen especially in initial .0 releases of any product.

 

However, any solution that involves modifying the Adobe program itself – especially using third-party files – is absolutely against Adobe’s Terms of Service, and so is not allowed:

 

17. No Modifications: Except as expressly permitted in the Terms, you may not modify, port, adapt, or translate any portion of the Services or Software.

 
In other words, customers currently unable to run Photoshop 22.0 are strongly advised not to try this (which would violate their TOS), but rather continue using the previous major release of Photoshop until more details are forthcoming.

 

If a software solution is possible for customers, then the company could move forward with addressing it officially, and all that would be needed is patience. Surely, they did not intend to intentionally inconvenience any customers if they realized they could have avoided it.

Inspiring
October 24, 2020

I had the 1100T and it worked until V22.  It does not have SSE4.  There is an 8 core version that works in this socket and does have the support, but just get the dlls above before fooling with it.

Participating Frequently
October 24, 2020

Since you were the one that switched computers and Adobe didn't, it should be pretty easy to figure this one out yourself...

Participant
October 24, 2020

Hello shadOw, merci beaucoup pour cette solution, espérons que ADOBE va faire le nécessaire.

Bonne journée.

Inspiring
October 24, 2020

Yesterday, I'm using AMD Phenom II X4 B97 and enjoying PS 2020.

Today, I upgraded to AMD Phenom II 1100T and got this ippCV error msg.

I was wondering who is upgrading and who is going backward? Me or PS?

Inspiring
October 24, 2020

Jeffrey, if possible, please reconsider Adobe's decision about requiring SSE4.2 to run PS 2021 in the next updates.

Used libraries (IPP and OpenCV) allows to run on CPUs without SSE4.2 just fine without any additional effort from developers and without affecting performance for those who do have SSE 4.2.
How come AMD Phenom II X4 965 Black Edition (4 cores @ 3.4 GHZ) or AMD Phenom II X6 1075T (6 core @ 3.0 GHz) is not sufficient to run PS 2021, while Intel Core i3-2310M (2 core @ 2.1GHz) is considered enough?
This does not seem logical at all...