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Participating Frequently
November 1, 2015

P: Error: To complete serialization, please quit and restart Photoshop

  • November 1, 2015
  • 40 replies
  • 648 views

I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??

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40 replies

Participating Frequently
November 2, 2015
I've not tried that.
might give it a go later. Right now I just need it working!
Legend
November 2, 2015
It may be UK localized. Our eng team is investigating.

One thought, looking at the issue, is that restoring Photoshop's prefs may correct the issue. Has anyone tried restoring PS's prefs? http://blogs.adobe.com/crawlspace/201...
Participating Frequently
November 2, 2015
Ok I can confirm that turning off the "set date and time automatically" allows Photoshop to load.

This however is far from ideal as I want set date and time to be set automatically!!!

Jeffrey can you pass these findings onto the relevant people and ask for a solution that doesn't limit our systems to work-arounds.
Participating Frequently
November 2, 2015
I'll check mine tonight but yes I'm in the UK.
Participating Frequently
November 2, 2015
But now it's working if I don't set the time to update automatically.
Participating Frequently
November 2, 2015
I changed the time to Apple Europe and restarted the installation, which work. The install completed and photoshop opened with no error. I closed the app and opened it again, and got that same error as before.
This is ridiculous, I can't get any work done!!
Participating Frequently
November 2, 2015
It's working now!!
Participant
November 2, 2015
iv just changed the time prefs to auto and the error has gone for now
Participating Frequently
November 2, 2015
Is this affecting people in the UK only?
Participating Frequently
November 2, 2015
I've just been into the Date and Time prefs and the "set date and time automatically" option was ticked, but the time being used was set to Apple Americas/US.
I've tried changing that to the Apple Europe option, and will see what happens next.