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Participating Frequently
November 1, 2015
Released

P: Error: To complete serialization, please quit and restart Photoshop

I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??

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40 replies

Participant
November 1, 2015
hi Guys
Im having the same problem, has there been a fix yet?
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Participating Frequently
November 1, 2015
Hey, thanks very much Jeffrey, that's awesome!
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Legend
November 1, 2015
OK. I put in a request for an agent to contact you to help troubleshoot.
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Participating Frequently
November 1, 2015
sorry, the sign in and out didn't work either. It allowed me to sign in and out, but not clear the fault.
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Legend
November 1, 2015
When you say sign-in/sign-out didn't work, do you mean it didn't solve the problem or sign-in/sign-out operation failed?
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Participating Frequently
November 1, 2015
that didn't work either!
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Participating Frequently
November 1, 2015
I've tried to sign in and out, that didnt work. I'll try as another user. 🙂
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Legend
November 1, 2015
That's a really strange error.

My best guess is a permissions issue or an internet connectivity issue.

First, have you tried signing out and back in from the Creative Cloud app? http://helpx.adobe.com/creative-cloud...

If sign-in/sign-out works normally, do this quick test: if you create a new Admin user account and run Photoshop from the new user account does the problem goes away?: http://blogs.adobe.com/crawlspace/201...
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Participating Frequently
November 1, 2015
osx 10.11 photoshop cc 2015 latest update, although it started before I updated this morning. I thought the update might solve the issue!
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Legend
November 1, 2015
What OS/version are you running on?
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