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Participating Frequently
November 1, 2015

P: Error: To complete serialization, please quit and restart Photoshop

  • November 1, 2015
  • 40 replies
  • 648 views

I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??

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40 replies

Participant
November 1, 2015
hi Guys
Im having the same problem, has there been a fix yet?
Participating Frequently
November 1, 2015
Hey, thanks very much Jeffrey, that's awesome!
Legend
November 1, 2015
OK. I put in a request for an agent to contact you to help troubleshoot.
Participating Frequently
November 1, 2015
sorry, the sign in and out didn't work either. It allowed me to sign in and out, but not clear the fault.
Legend
November 1, 2015
When you say sign-in/sign-out didn't work, do you mean it didn't solve the problem or sign-in/sign-out operation failed?
Participating Frequently
November 1, 2015
that didn't work either!
Participating Frequently
November 1, 2015
I've tried to sign in and out, that didnt work. I'll try as another user. 🙂
Legend
November 1, 2015
That's a really strange error.

My best guess is a permissions issue or an internet connectivity issue.

First, have you tried signing out and back in from the Creative Cloud app? http://helpx.adobe.com/creative-cloud...

If sign-in/sign-out works normally, do this quick test: if you create a new Admin user account and run Photoshop from the new user account does the problem goes away?: http://blogs.adobe.com/crawlspace/201...
Participating Frequently
November 1, 2015
osx 10.11 photoshop cc 2015 latest update, although it started before I updated this morning. I thought the update might solve the issue!
Legend
November 1, 2015
What OS/version are you running on?