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FeedbackCommunityMember
Inspiring
February 19, 2020

P: Every drawing action snaps to upper left hand screen corner (Window 10 with WinTab)

  • February 19, 2020
  • 73 replies
  • 2551 views

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825638/RackMultipart20200219-10082-123vxlm-problem_...
This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

 - this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

 

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

 



There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....



Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....



My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1  6.1.7601.24545
[System Info truncated by moderator]

    This topic has been closed for replies.

    73 replies

    J
    J453
    Legend
    October 20, 2021

    Sounds like you have a different issue and may be best to start a new thread so your issue doesn't get lost in this thread.

    J
    J453
    Legend
    October 20, 2021

    The original issue in this thread was fixed in the 21.1.1 update

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 8, 2021

    I am having the SAME ISSUE. I've spent 3 days on the line with Adobe, uninstalled and reinstalled CC and all apps and still no fix. This only happens in PS - everything behaves normal in LRC and other apps. It's incredibly frustrating because there's no work around... the program is useless like this. This happened mid edit - so there were no updates that I am aware of. I was running Version 22.3.1. I tried rolling back to the earliest version available and that did not solve the problem.  I'm using Windows 10 on the HP Spectre x360. I am not using a Wacom and have been using a regular bluetooth mouse.  Obviously from this original post this is an issue that has persisted for more than a year with no solution. I spent 18 straight hours online with Adobe techs trying to work through this, and no solution after exhausting every possible update, roll back, etc. 

    Thank you for any recommendations!

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 1, 2020

    I have just encountered this problem with Photoshop tools snapping to the top left, in the last couple of days. I am using Windows 10 and Photoshop version 21.2.4

     

    I have noticed that it only happens if I open the image from Lightroom Classic (version 9.4) using "Edit in Photoshop 2020" when Photoshop is not already open in the background.

     

    If I open Photoshop independently, then go back to Lightroom and choose "Edit in Photoshop" the problem doesn't occur.

    P
    PhilT_GP
    Known Participant
    March 19, 2020


    When using a mouse to paint, there is a jump to 0,0 (screen, not document) when I release the mouse button. This leaves a line on the document. This only happens with a mouse when the smoothing is at zero percent.
    I do not see the problem with a pen/tablet, OR when smoothing is > 0%

    The clone and smudge tools do not have a smoothing setting so they show the problem all of the time with the mouse (but not with a pen).

    Desktop PC - AMD processor with old Graphics card. Acceleration on or off makes no difference.
    Windows 10 (1909). Photoshop CC 21.1.0 (tested on PS CC 20.0.8 on same PC - no problems found)
    Tablet = XP-PEN G640S .... I have replicated the problem with the tablet removed (but the drivers were still loaded)
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 18, 2020
    The problem seems related to the Wacom Pen rocker button configuration if I disable the lower setting I do not have a problem in 21.1.1  in 21.1.0 even if  I disable that button I had flaky problems.  Normally I set that button to Alt+Right Click and that not Problem in 21.0.3.   In 21.1.1 with that set to Right Click its default or my settings I have flaky problems in 21.1.1 
    JJMack
    P
    paul190453
    Inspiring
    March 18, 2020
    21.1.1 fixed the issue for me too.
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 18, 2020
    Still have a problem using Wacom tablet pen with WinTab interface with Photoshop 21.1.0  and 21.1.1.   INK is not Issue free and INK is not supported in old Photoshop versions.  WinTab support is required,
    JJMack
    D
    dgrainger
    Participating Frequently
    March 18, 2020
    If one could get an infinite number of Beta testers, would THEY be able to write Shakespeare or find an piece of errant logic in the window of time before a product has to go to the market? I dunno: ask Boeing about that.
    B
    bww
    Participating Frequently
    March 18, 2020
    That's what beta testers are for.  What you say is true, but the same bug on multiple tools that was quickly caught by all Photoshop users should have never left the programmer's offices.
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