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FeedbackCommunityMember
Inspiring
February 19, 2020

P: Every drawing action snaps to upper left hand screen corner (Window 10 with WinTab)

  • February 19, 2020
  • 73 replies
  • 2551 views

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825638/RackMultipart20200219-10082-123vxlm-problem_...
This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

 - this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

 

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

 



There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....



Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....



My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1  6.1.7601.24545
[System Info truncated by moderator]

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    73 replies

    Show previous replies
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 18, 2020
    I can confirm that the update to 21.1.1 fixed the jumping tools for me.
    CristianC25
    CristianC25
    Known Participant
    March 18, 2020
    I also tested the brush tool and clone tool for 15 minutes, it worked well. The problem didn't appear after the last update. I hope it is fixed for now.
    D
    dgrainger
    Participating Frequently
    March 18, 2020
    Every software maker is facing a problem, which is this: (1) code is so vast and (2) there is a near infinite variety of combinations of hardware / other installed software out there that it is virtually impossible for any company to be able to test their stuff on all possible sets of combination of hardware, software environment, use to which the program will be put...
    D
    dgrainger
    Participating Frequently
    March 18, 2020
    I noticed that too, but have seen other comments indicating that it is fixed. I installed and have been using it all morning  without a problem.
    gcorreddu
    gcorreddu
    Participating Frequently
    March 18, 2020
    I see - the list of fixed issues does not mention this, so I don't think this has been acknowledged yet. I'll hold off for another version or two, I think...
    D
    dgrainger
    Participating Frequently
    March 18, 2020
    The release of V 21.1.1 announced yesterday seems to have fixed this problem for me. I did have a tussle with error messages relating to Adobe Temp files when trying to Upgrade, wound up Uninstalling, deleting the Adobe Temp directory on C: and the a hard reboot, after which a fresh installation worked. (I suspect those temp files might have been hold overs from a CS6 version that I uninstalled last fall....)
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 17, 2020
    I too am having the same issue. I just updated and now this. It would be nice if Adobe would at least warn people there is a problem before they proceide with the updated. 

    Just curious how will we know when this has been corrected so we can return to the 2020 version?
    D
    dgrainger
    Participating Frequently
    March 14, 2020
    After reading Ivaylo Petrov's comment saying that this is fixed, I reinstalled  v21.10 but I discovered that the problem IS NOT FIXED.... (March 14th 2020)
    gcorreddu
    gcorreddu
    Participating Frequently
    March 14, 2020
    I would like to +1 this - however, this issue appears to be intermittent on my device (although, it's been rather persistent today, prompting me to reach out).

    I've also noticed that by setting the Smoothing setting to ≥1%, the issue disappears on the Brush-based tools.

    However, the issue is affecting every tool if performing a drawing action, including all Selection tools, even in other workspaces like the Content-Aware Fill window. This is mighty annoying, please fix!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 11, 2020
    Same here! It creates shooting lines when i lift my pen and my pressure sensitivity does not work with windows ink. I can't draw and am using Affinity Photo now
    Show more replies
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