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FeedbackCommunityMember
Inspiring
February 19, 2020

P: Every drawing action snaps to upper left hand screen corner (Window 10 with WinTab)

  • February 19, 2020
  • 73 replies
  • 2551 views

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825638/RackMultipart20200219-10082-123vxlm-problem_...
This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

 - this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

 

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

 



There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....



Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....



My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1  6.1.7601.24545
[System Info truncated by moderator]

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    73 replies

    Show previous replies
    B
    bww
    Participating Frequently
    March 11, 2020
    Adobe needs to go back to quality control and beta testing before releasing updates, like they did with the Creative Suites releases.  Now they're seem to be rushing updates out to justify the reason for switching to a subscription based system.  Yes I like to get updates and upgrades whenever they get released, but only when they are thoroughly tested and ready for release.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 11, 2020
    Today issue is fixed. Don't know how this happened. Just after Windows auto update today  morning I am trying to work in Photoshop V.21.1 and everything works flawlessly!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 11, 2020
    The same issue here since yesterday. Using brush tool, healing brush, selection tool, when make just little movement and release the mouse all snaps to the left up corner. Was trying different mouse but still have the same issue. When  I using Wacom tablet pen- no issue- everything works fine.Using Windows 10 up to date, Ge Force 1060.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 10, 2020
    I am having this same problem. Adobe, please fix! Adobe Photoshop V.21.1 on Windows 7. Rolling back...
    H
    Hannes Drexl
    Inspiring
    March 5, 2020
    "Windows 10: Using Windows Ink instead of WinTab will avoid this problem."

    The problem with this solution is that I lose pen pressure when doing this. We have this problem on all Windows 10 machines in the office. Thus we have to use "UseSystemStylus 0" in the PSUserConfig.txt file, and we cannot use Windows ink. This problem persists for a lot of Photoshop versions already.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 4, 2020
    I have just come back from vacation and noticed this issue also. Photoshop is unusable in this update. Windows 7 user also. Will roll back to previous version. 
    CristianC25
    CristianC25
    Known Participant
    March 3, 2020
    I have read the above comments on page 1 and have installed an older version of Photoshop which does not have this bug. Hopefully you are not ignoring this bug and fix it soon.
    F
    Frogman38
    Inspiring
    March 3, 2020
    I should have added that I have added PSUserConfig.txt with "# Use WinTab
    UseSystemStylus 0" in to overcom problems with Wacom pressure settings. The wacom Pen use with Lasso tool works. Removing the file is not an option as I need the pen sensitivity !! I hope this info helps to a very quick fix.
    All was OK with v21.0.3 except clone stamp preview AFAIK
    F
    Frogman38
    Inspiring
    March 3, 2020
    Windows 10 since Photoshop CC v21.1.0  now whenever I use mouse to draw a lasso shape, it always snaps to top left. This is regardless of what shape and how carefully I am closing shape. Makes this version unusable. Tried resetting tools, preferences  etc. Need urgent fix. However the clone stamp rotate preview is broken in the previous version. PLEASE get sorted ASAP.




    CristianC25
    CristianC25
    Known Participant
    March 3, 2020
    I'm having the same issue on a newly installed Photoshop 21.1, I don't have any other version to make a roll back to since it's a new Windows 10 install. How can I install an older version of Photoshop which doesn't have this brush stroke bug?
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