Inspiring

P: Every drawing action snaps to upper left hand screen corner (Window 10 with WinTab)

Forum|Forum|6 years ago
February 19, 2020
73 replies
2551 views

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825638/RackMultipart20200219-10082-123vxlm-problem_...
This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

- this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....

Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....

My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58 x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1 6.1.7601.24545
[System Info truncated by moderator]

Windows

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TheOldBen

Participating Frequently

I know, this has been said before, but please, please: unbreak this. Preferably fast. These breakages in functionality have made me abstain from updates for at least 6 months after initial release for the last 5 years. This time, I was trying to fix another bug in PS 2019. Instead, I got this. I am a little displeased.

F

FeedbackCommunityMemberAuthor

Inspiring

Hello! I've been using Photoshop for years and recently installed the latest version on a new computer. However, the clone stamp tool is not working like it used to.

Almost every time I've tried to use the tool, the cloning jumps into the upper left corner. See the example below:

Point 1: This is where I'm cloning by ALT + CLICK. This works fine.
Point 2: This is where I start to stamp by left-clicking and dragging rightwards. This works fine too.
Point 3: This is where I release the click and want the cloning to stop stamping, but the moment I release, a line going diagonally up/left appears and stamps along the line.

Does anyone know how to fix this? Here's a list of things I've tried to no avail:
- restarting my computer
- uninstalling/reinstalling Photoshop
- resetting the tool
- resetting the preferences

My clone stamp setting are normal and set to the current layer.

If anyone knows what's wrong with Photoshop or what I did wrong, your help would be much appreciated! This is driving me crazy because it used to work fine before and I couldn't find a thread with this issue 😞

Thank you!

F

FeedbackCommunityMemberAuthor

Inspiring

Same issue here, seems to be that this was clearly a "beta" release and if so it should have stated this, I recently jumped back on the Photoshop CC subscription wagon, and almost immediately having these kind of issues.

Pete.Green

Hi Dave,

When choosing to install a previous dot release version of an App, it does uninstall, prior to reinstall, and strangely does not give you the option to keep your preferences in the dialog performing the revert this way. Here are two ways you could retain your preferences.

1. Uninstall first, then Install 21.0.3 -- From CreativeCloud Desktop, choose to Uninstall Photoshop 21.x, and choose to KEEP your preferences on the first uninstallation dialog.

This would stop the removal of your preferences during uninstall so when you reinstall 21.0.3, the preferences would remain.

2. Manual backup of your preferences: You can make a manual backup of your preferences and brushes by copying their enclosing preferences folder. Locations of specific Ps preference files are here: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

The Tl;Dr on that article for Windows is: Most preferences are stored in the following folder: %appdata%/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Make a backup of that incase of any fear of lost brushes/preferences/etc, copy them back into the same location upon install of previous/other version.

Let us know how it goes.
Regards,
Pete

F

FeedbackCommunityMemberAuthor

Inspiring

There's nothing there about how to retain preferences and brushes, etc... which according to other posts are all lost when you revert to a previous version.

F

FeedbackCommunityMemberAuthor

Inspiring

Guess that means "no" for users getting a refund for the software that doesn't work, which our jobs rely on, that we're perpetually paying for.

J

J453

Legend

Roll back to 21.0.3 if you’re struggling with 21.1. Instructions here: https://helpx.adobe.com/download-inst...

F

FeedbackCommunityMemberAuthor

Inspiring

Any more word from the engineers??? This has been going on for almost a week now.

(are we going to get a refund for our CC subscription for all the days that Photoshop is effectively useless??)

F

FeedbackCommunityMemberAuthor

Inspiring

Same problem. When making any selection it spikes up to the left corner.
Windows 7, GTX 1080ti, Razer Abyssus v2 mouse

F

FeedbackCommunityMemberAuthor

Inspiring

I have the same issue and have had to go back to 21.0.3, despite saving all my actions etc. it is very frustrating to have to reconfigure everything.

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