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FeedbackCommunityMember
Inspiring
February 19, 2020

P: Every drawing action snaps to upper left hand screen corner (Window 10 with WinTab)

  • February 19, 2020
  • 73 replies
  • 2551 views

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825638/RackMultipart20200219-10082-123vxlm-problem_...
This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

 - this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

 

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

 



There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....



Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....



My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1  6.1.7601.24545
[System Info truncated by moderator]

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    73 replies

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    readjeff
    Known Participant
    February 24, 2020
    WARNING

    A word of warning to anyone who is about to roll back via CC - back up all your settings (and brushes, tools etc!) first!

    Unlike updating, where PS asks if you'd like to keep/migrate settings, rolling back literally deletes everything with no option to keep settings.

    I lost all my neatly saved brushes due to this.

    Another bit of advice - if saving your brushes, it has changed since Photoshop of old, and now you must have all the brushes 'selected' when backing up, otherwise it just saves the only singular one currently selected. It used to just save the whole active palette regardless. I've been backing up only 1 brush for the last few years without realising it. Having to roll back due to this huge bug, and CC deleting all my settings, has made me realise this. 

    Just a heads up to save any of you the hearth ache and many lost work hours I experienced the other day. 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 22, 2020
    Great information, Joakim, thanks! Hopefully in the next update normal Photoshop users wouldn't have to struggle with these things. 
    D
    Drawsome
    Participating Frequently
    February 22, 2020
    Just note that the document / line of text tells Photoshop to use the legacy (and vastly superior) Wintab protocol, without that line Photoshop will revert to using the new (bad) Windows Ink protocol.

    While some seem less affected than others, Windows Ink in Photoshop causes a lot of annoyances like sticky scrollbars and delayed feedback - so when Adobe hopefully fix this issue the person will be stuck with Windows Ink unless they recreate the file. 

    So instead of deleting the file, simply rename it - or in the case there are other commands in the file that is needed, just change the line to "UseSystemStylus 1" so it's easy to change it back to 0 later.

    (Quick tip to those reading this, to navigate to the AppData folder which is hidden by default on most systems - writing %appdata% in your File Explorer navigation field, it will bring you there directly)
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 22, 2020
    I saw this in another discussion -

    see if your [Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings folder has a file called "PSUSerConfig.txt" with the line "UseSystemStylus 0" (both without quotes) which tells Photoshop to use WinTab.

    Delete the file. The poster says it worked for her, at least so far.
    P
    paul190453
    Inspiring
    February 22, 2020
    Hopefully Adobe will sort this issue out.
    P
    paul190453
    Inspiring
    February 22, 2020
    Hi. Open Adobe Creative Cloud.  Click on Apps.  Click on the down arrow  next to Photoshop to show the menu items: Open, learn more, View tutorials, manage. Click "manage", click "other versions"...then choose the previous version and click install. Done. After Photoshop opens up you will need to set your preferences again...colour space, workspace etc.
    J
    J453
    Legend
    February 22, 2020
    Engineering is currently investigating this issue.

    Windows 10: Using Windows Ink instead of WinTab will avoid this problem.

    If you're on Windows 7, you can roll back to the prior update following these instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html 

    Note: When installing 21.0.3 using "Other Versions" from CC Desktop, it will clear all preferences, brushes, workspaces, and other custom settings/preferences.

    Here are two ways you could retain your preferences.

    1. Uninstall first, then Install 21.0.3 -- From CreativeCloud Desktop, choose to Uninstall Photoshop 21.x, and choose to KEEP your preferences on the first uninstallation dialog. 



    This would stop the removal of your preferences during uninstall so when you reinstall 21.0.3, the preferences would remain. 


    2. Manually backup your preferences: You can make a manual backup of your preferences and brushes by copying their enclosing preferences folder. Locations of specific Ps preference files are here: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

    The Tl;Dr on that article for Windows is: Most (not all) preferences are stored in the following folder: %appdata%/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    Make a backup of that incase of any fear of lost brushes/preferences/etc, copy them back into the same location upon install of previous/other version.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 22, 2020
    How did you revert?
    P
    paul190453
    Inspiring
    February 22, 2020
    Reverting to previous version worked for me.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 21, 2020
    I have the same issue with all of my selections with the mouse or tablet snapping to the upper left corner of the screen at the end of the stroke. I am reverting now to see if it will help.

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