Participant

P: Eyedropper tool not working to pick color outside Photoshop

Forum|Forum|1 year ago
October 3, 2024
28 replies
4751 views

I have tried just about everything to get this to work. I am not sure when exactly it stopped working but I am guessing during one of the updates for some reason that got screwed up. It works on all my home computers and my work laptop but not my desktop.

I have unistalled and reinstalled, tried less up to date versions, turned on and off the screen recording for photoshop in my settings, restarted my computer, none of it has solved the problem. This is so frustrating and I haven't found anyone else having this issue besides people that forget to turn the screen recording button as I mentioned.

Also I should mention with all my other Adobe products that fuction works just fine. If I am missing something here please let me know because I need a solution to this madness.

macOS

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littlebabypuncher

Participant

@Sameer K Thank you so much! Your directions and instructions are a game changer and once again all is well with photoshop, for now.

bellevue scott

Inspiring

Thanks for this. What I don't understand is that PS has this issue, and it's basically a permissions issue with screen recording, but OBS, a free screen video capture SW still works with no issues.

I understand that the Mac security has introduced some unnecessary bugs, but what I don't understand is why a free open source SW like OBS can figure it out but Adobe can't.

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littlebabypuncher

Participant

@davehutch What was the change made to the PSUserConfig.txt file? Have been looking for a fix for this issue myself, and I find Srishti's answer unacceptable tbh. The only info I see on my Config.txt file is "TransformProportionalScale 0".

Sameer K

Community Manager

Hi All! While color sampling outside of the Photoshop application has been intentionally disabled, you can re-enable it via an optional extension, but it'll be tricky.

1 - Follow the steps here to create & save a PSConfig file to Enable eye dropper outside of Photoshop.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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BenjaminZeman

Participant

The fact this has been disabled should absolutely have been announced in the last update. I just wasted 2 hours trying to fix this, and it's just added another thing in the box of reasons I'm really disliking Adobe over the last year. Is this not a frequently used feature for many designers? Just disabling it without telling anyone is such a terrible approach.

davehutch

Known Participant

The suggestion to make a change to the PSUserConfig.txt file worked perfetly. Thank you

Srishti Bali

Community Manager

Hi All,

Just confirmed with the product team—color sampling outside of the Photoshop application has been intentionally disabled due to frequent security prompts from the OS. As a workaround, you can take a screenshot of the area outside the app, open it in Photoshop, and sample colors from there.

Regards,

Srishti

Srishti Bali

Community Manager

We've been able to replicate the issue, and the product team is actively working on a fix.

davehutch

Known Participant

I shared the files via Dropbox link to your private messages using @9574460 K as instructed on March 11 and haven't heard back since?

davehutch

Known Participant

@Sameer K I have the video and txt doc but no way to send them to you. How do I attach?

Sameer K

Community Manager

Hey, @davehutch. You can share the details with me via direct message on my Profile and you can also use a cloud file sharing service to share a link here.

Thanks!

Sameer K

davehutch

Known Participant

Where do I upload and attach files?

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