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Participant
April 20, 2023

P: File Disappearing

  • April 20, 2023
  • 13 replies
  • 1095 views

I'm not sure if this is a common issue. I use Photoshop on my iPad. I have used it for over two years to do all of my design work and it usually doesn't have any issues. Here recently (Since the last update), I have noticed some files disappearing. When I exit the file that I have been editing a message pops up in the corner saying the "file has been promoted to a new document". And then it disappears and I'm not able to find it anywhere on Photoshop. It's also not on my Creative Cloud. 

 

Has anyone else experienced this and how can I fix this? It's annoying to work on a project and then exit the project only for it to disappear. 

 

Please help!

13 replies

Participant
April 2, 2025

Bump, just had the same issue three times in a row, file gone each time. Any update on this?

Participating Frequently
February 13, 2024

Did we get anywhere with this issue?

Participant
December 13, 2023

I am having a similar issue that results in the "File promoted to a new photoshop document". I use IPAD PS to edit photos and this problem started today, but is not occurring with every file uploaded. 
I have tried several fixes;

1) restart iPad

2) created duplicate file on iCloud but still get "File promoted to a new photoshop document" when using HOME button on iPad PS.

3) I saved file in different format (was jpg and I saved as png to finder on iCloud), then reopened in iPad PS, then tried PS HOME button which still resulted in the "File promoted to a new photoshop document".

4) Then I went to my MacBook Pro, opened PS, and looked for file in the RECENTS and the file was not there.

5) I HAVE NOT deleted the app and reloaded it. I am leery of doing that.

 

All my devices are updated to latest versions.

 

Anyway, have you a solution for this?

Thanks, Steve

 

 

Participant
May 9, 2023

@CShubert , Thank youy for looking into this issue!

CShubert
Community Manager
Community Manager
May 9, 2023

The team is able to reproduce this and will beging to investigate.

 

CShubert
Community Manager
Community Manager
May 8, 2023

@Gentry23393212otyg 

We did not get any shared link... could you try again or send it to the email: shubert@adobe.com

 

Participating Frequently
May 7, 2023

I am having the same issue with anything 15 mb and larger- "promoted to a new photoshop document" and then it disappears. 

Participant
May 2, 2023

@CShubert , I sent a collaboration link via files on ipad. Let me know if that works. That is the template I am working with. I was unable to share the document itself due to the size being too large so I sent as a collab. 

CShubert
Community Manager
Community Manager
May 2, 2023

Feel free to send it to shubert@adobe.com

 

Participant
May 2, 2023

@CShubert , sure thing! What would be the best way to share this with you?