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October 21, 2018

P: Freezing during sleep

  • October 21, 2018
  • 124 replies
  • 2158 views

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

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124 replies

Participant
March 4, 2019
My dear, ive solved my problem which you have the same. If you are still running the adobe subscription Try the following things, some may seem silly but surprisingly might work for you:

Make sure your windows is running smoothly (If you have different errors on different operations) , Make a fresh install of Win 10 " Win Version doesn't matter"

1) Un-install the GPU driver first and install the latest from the manufacture website and not from windows driver manager.  Check if this helps

" Note: The Hibernation by default is disabled in my case "

2) Rare but is a possibility : RAM defect, one or more sticks may have some errors which may not show any sign of abnormality in most operations but its what is causing the P.S after sleep to freeze

External hard drives or even NAS storage won't cause this kind of issues at all.

I'm betting that P.S in the latest versions have different way of communicating with the GPU and since we rarely give a damn care or perhaps remember to update our drivers is what showed and brought up the issue up 🙂



my bet is on either the GPU Driver update or windows registry is messed up. RAM is the last thing can be faulty.

Hope this help my dear and if yes please do let me know  
Participant
March 3, 2019
For Gods sake im on 20.0.03v and im still having the freeze issue after sleeps wake!!!
I've checked my hardware and installed a fresh copy of Win 10 pro and still having it
Participant
March 3, 2019
They are doing a guessing play here, what does external drives have to do with any of this!!!

Lot of pro people live on local networks and external drives
Inspiring
February 12, 2019
I downloaded the most recent version (20.0.2) and for me, the problem was solved.
Weber-Hosting
Participant
February 12, 2019
PS- as I can't afford to change platforms, may I ask if any members have an influence on the Adobe team, or is Adobe listening here?
Weber-Hosting
Participant
February 12, 2019
I'm still having this problem, even when Windows 10 is just left alone for an hour or so, not even sleeping.  Like PS has lost access to it's resources in RAM...
Inspiring
January 26, 2019
Did you tried to install old version?
Inspiring
January 26, 2019
Nah, I've got a beefy computer but PS freezes after long sleep too. Specs of a computer do not matter. It is somewhere else. May be It's Windows 10 N Pro problem or some component of it.
Known Participant
January 19, 2019
Went through reboots and a sleep and a wake up with 10 files and layers open no problems this morning. In fact when I rebooted and loaded it those times it was lightening fast loading compared to what PS used to load. I have to work with the liquify and the healing tool today to see if those are fixed also. All in all so far so good.
Known Participant
January 18, 2019
I have done all of the above on the 2019 update with no resolve.   I am going to update my Windows 10 system this evening (with this new update) and see what happens with a couple of documents open and layers open and see what happens.   It just seems like a 60/40 gamble from reading this thread.  Hence my hesitation to do so.    I will update you first thing tomorrow morning.  THANK YOU