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October 21, 2018

P: Freezing during sleep

  • October 21, 2018
  • 124 replies
  • 2158 views

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

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124 replies

Todd Shaner
Legend
January 18, 2019
Please check PS 2019 Help> System info and copy and paste the first line into a reply here as below:

Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136  x64
Try changing your sleep settings to use Hybrid Sleep as below and see if that resolves the freeze issue on wake.


Known Participant
January 18, 2019
Windows 10 Pro 
Version 1803
Installed on 09 30 2018
OS build 17134.471
Todd Shaner
Legend
January 18, 2019
*CindyMember: "Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue."

What Windows 10 Version and Build do you have installed? Settings> System> About> Windows Specifications.
Inspiring
January 18, 2019
The problem is fixed for me. (Thank goodness!) Since the upgrade, I've been through about a half dozen sleep-wake cycles without any freezing. Finally can use Photoshop again!
Known Participant
January 18, 2019
Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue.   Does not matter if externals are on or off Windows 10 constantly freezes and has to be killed off or there are times I have to do a hard reboot (power off) to get my system back and PS back.   
I am beyond frustrated with Adobe right now.  We all pay for this service and I can't believe that this bug hasn't been straighten out in previous months of reporting this.  I am not going to go into my registry again (tried that method) tried hibernate and wake tools no resolve.   In fact Abode was in my system trying to fix this in October with the update and crashed my system which I had to reload and a HUGE inconvenience AND never heard back from them after numerous emails for support.   I don't know what is going on this past year with the updates but I am having to roll back my Windows 10 I can't keep losing work time by reloading / reinstalling and freeze times down.    
Known Participant
January 17, 2019
Has nothing to do with sleep mode... my Windows 7 is three updates behind and works fine with 4 externals.  
Windows 10 is always a 50/50 gamble.  
Known Participant
January 17, 2019
I've had that since the last update (Windows 10 system).   I haven't updated either of my systems Windows 10 (is running 2019 20.0.1) and Windows 7 (is running 20.0.0) and my 7 has 4 externals running most the time and has NO issues whatsoever and it's a old system.   2014 in fact.   So system age and OS has nothing to do with this.   It's something Adobe is doing.   
The last time they were in my system (October) they crashed my system trying to fix it.   I won't allow them back in ever.... what a mess to handle in the middle of busy season. 
Known Participant
January 17, 2019
Freeze bug appears to be fixed, but no file saving is extremely slow.  Will create a new bug post for it.
Todd Shaner
Legend
January 16, 2019
It's fixed on my Windows 10 Build 1803 system. Much appreciated!
Inspiring
January 15, 2019
I can confirm that the upgrade pushed today fixed the "Freeze After PC Goes To Sleep" issue.  Had PS open with project open, went out to run some errands, came back after a couple of hours, and was able to go right into PS and continue my work.  Thank you for the update, and for the announcement, I appreciate this kind of support.  HW is new Dell Alienware I-7 with nVidia Card 11GB Gram 16GB Ram SSD