P: Freezing during sleep

As soon as I disabled Windows Ink and enable "WinTab driver" mode in PS CC, 20.0.2 update still freeze after resume from display(hdmi/dp) sleep.



I wonder the freeze issue on my case maybe is not the same as others, but the phenomenon is the same, it freeze after any sleep action.

If I enable Windows API/Windows Ink mode, everything will be fine.

Thanks for the patch! I tried it and it seems to work so far.

Hummmm I am in the middle of a project and I am always scared to do an update as they don't seem to play well when I am  in the middle of something... just my luck.   I am wanting to see comments of those that have done the update.   I have one system that is 3 updates behind and another just the 1.   

Hi

I am new to PS CC and found I have the same issue.

On my case, I follow the advice and have tried PS CC 2018, but it also freeze if I put PC into sleep. So use previous version can not fix my issue.

 

I finally managed to found the cause, But I am not sure if everyone has issue have the same cause, just sharing my experiences.

On my case, It is because I use WinTab driver in PS CC:

https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

When I created file "PSUSerConfig.txt" and  set "UseSystemStylus 0", PS CC will freeze randomly after resume from any PC sleep/hibernate/monitor sleep action.

Some times it is fine, but most of time it will freeze.

Re enable Windows Ink and delete PSUSerConfig.txt or set "UseSystemStylus 1" seems fixed my issue. I can do any PC sleep/hibernate/monitor sleep action, and continue to work on PS CC after PC resumes. But I just found this workaround in a day, it may failed again, I can not gurantee it will always works or this is the only cause. But at least it seems works for hours testing on my case.

The reason why I use WinTab and disable Windows Ink is because it has annoying action when I am using Pro Pen 2 as mouse.

I am glad if Adobe can resolve this strange sleep freeze issue in PS CC, so I can go back to disable Windows Ink again, but seems we have to wait. Hope this post as a workaround helps anyone who want to continue to use PS CC 2019 at the moment.

AMD Ryzen 2700X/32GB RAM

Windows 10 Pro 64bit ver. 1809

Wacom Cintiq Pro 13, driver ver. 6.3.32-4

NVIDIA GTX1070, driver ver. 417.58

AMD RX470, driver ver. 19.1.1

Photoshop CC 2018/2019 tested.

Use the creative cloud panel to roll back to CC2018.  That version dosn't have the sleep bug.

Brand new Dell Alienware with top end nVidia GPU, Intel I7 and 16GB of RAM.  Brand new subscription of PS and Lightroom.  PS locks up every time on sleep.  Every time.

3 Months and what 3 updates later and this problem is still occurring.  It's all over every  photography forum and facebook pages.   Why is Adobe release junk before it's perfected?  Why must we as paying customers with active business suffer  under Adobe's insufficient technical review prior to releases.   Seriously they have every system and configuration at hand.   Why release something with so so so many bugs in it?  

How much longer will this be?

Too late for me, but hopefully it helps others.