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Participating Frequently
October 21, 2018

P: Freezing during sleep

  • October 21, 2018
  • 124 replies
  • 2158 views

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

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124 replies

Hannah Nicollet
Community Manager
Community Manager
January 4, 2019
Hey Everyone,

Thanks for your patience. This issue will be resolved in the next update to Photoshop. I'll post again to this thread when it becomes available for download.

Regards,
Hannah
Participant
December 29, 2018
glad Adobe has acknowledged the issue. I've learned to adapt but one side affect I have noticed, maybe it will help further. When you kill the PS process, and relaunch Photoshop, the first time you launch after, it locks out all the menu controls. Everything appears to work again, but I always have to close it, then launch again. Probably something due to config/settings not getting reset properly.
caerolleAuthor
Participating Frequently
December 16, 2018
Yes, very glad I dropped my Photo Plan. I am guessing that it doesn't affect enough people for them to really care.

I now use On1 and Affinity Photo (AP). ON1 gets pretty laggy and is somewhat buggy, and I feel doesn't do as good a job of conversion as Lr, but I like the feature set and approach of ON1 far, far better. AP is missing a couple of things I find important, and doesn't seem likely to ever get them, but has some strengths over Ps. For computer art, I use Clip Studio Paint, and other apps are available that work better than Ps in a lot of ways.

If I had a high-throughput or professional need for photo processing, I guess I would probably stick with Adobe and just keep using the old version of Ps, but for my needs I am better served by the alternatives.
Inspiring
December 16, 2018
This lockup issue was acknowledged by Photoshop officials (in this thread) at least two months ago.  Very poor performance by Adobe.  I also have ON1, Topaz, Affinity and Alien Skin software and have not had any problems with any of that software.  Adobe - are you losing control of your software in trying to keep up with the competition?

I have a killer computer with Intel i7 at 4.2GX, M.2 for my C drive, 64 GB of Dram and a NVDIA GEFORCE 1080 graphcs card.  It's a PS problem not a computer problem!
Participating Frequently
December 12, 2018
I've found that Adobe support staff DO NOT routinely review feedback pages. So they don't know an issue is common. They go into a lot of problems experimenting like no information gets communicated to them. This waste everybody's time.
Known Participant
December 12, 2018


And old problem resurrected in the current version (20.0.1).

When I wake up the computer from standby, Photoshop becomes unresponsive and needs to be killed with the task manager. Win 10, latest version (updated 2 days ago)

this is super annoying, please fix.
Inspiring
December 11, 2018
I am having the exact same issue. SO frustrating! 
Inspiring
December 10, 2018
Having the same issue and waiting patiently from a fix from Adobe. In the meantime, went back to using the old version of PS.
Inspiring
December 7, 2018
Thanks Adam!
Inspiring
December 7, 2018
Thanks Adam, I see this too but inconsistently so I am favouring the not saved before sleep reason, autosave isn't tuned to handle sleep mode. Good luck tracking it down.