P: Freezing during sleep

Just a quick note that we're actively working on this and will get a fix delivered asap. Thanks.

I use PS for a living, almost never for pleasure. I have new hardware and I still feel like they could give two rats hind ends about their users. Share holders don't care, so why should they? Trust me, they don't care about many of their pro users as much as they'd like to say they do and would rather take subs money and make a full blown ipad version of PS to compete with affinity on that front than help the people using PS daily for work on their PC and Macs. BTW- I'm not against ipads- I love my ipad pro and use several "pro" bits of software on it, but it's not replacing my desktop and laptop anytime soon for work.

It's funny because SAS and subs are supposed to mean we give up ownership of the software, but get the benefit of having quicker build fixes for problems like this. Adobe seems about as agile on this problem as a dead shareware vendor from 1989.

Those people are idiots then. Ignore them. Sorry, I'm on several betas for different software, some much more complex than photoshop, and we file bugs all the time that effect  the SAME hardware and OS, but it only effects a few machines. These get verified and dealt with. Plenty of us are running GPU intensive software that we can put the system to sleep while it's running, and wake the system with no freeze out on that software. Everything from games to GPU rendering solutions like Vray, Redshift, Octane etc. etc. Those stress a video card MUCH more than PS. Now, it could very well be a video driver issue or something else that conflicts with Photoshop, BUT the fact that the driver doesn't conflict with anything else means that the issue needs to be dealt with by adobe. That said several people here have AMD and Nvidia hardware with the same issue, so I suspect it's not the problem. More likely something with the OS and PS that's not working, but still is on Adobe to find and either fix on their end, or notify MS.

Per: I don't know how Adobe sees it, but the loyalists on DPR define a bug as something that affects *everyone,* lol. So, if it only affects a few people, even though it is totally due to the software, it is by definition it is a problem with your system, lol. Convenient, eh?

Part of the rationale for subscription vs license software is the updates. So, people who cannot use the newest version are essentially paying for old software.

I reached out to Adobe support and spent a good hour on the phone with an agent. She removed lots of PS start-up files and cache files – basically reset everything having to do with PS startup. She told me this was standard procedure for general troubleshooting of PS. Bottom line: PS still crashes after PC sleeps. I have an open ticket with Adobe and will be getting back to them. I hope someone over there is listening to this and realizes this is a real bug with their software – NOT a problem with specific hardware or settings in PS.

Just want to emphatically state: This it not because there is something wrong with your system! So many people have this problem, me too, and I am running on a new machine with a NVIDIA GTX 1060.

Rolled back to 19.1.17. Freezing bug is gone, good performance is back, brush lag is gone, keyboard shortcuts work properly again and my custom actions are back.

I can now work properly again.


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Finally had enough.  With all the other problems in this build, I finally uninstalled 20.0.0.1.