P: Freezing during sleep

"I am seriously considering cancelling my sub to Adobe, as this program no longer functions in a  productive manner."

That was my solution, but then I can live without Ps pretty easily.

Oh, and I considered it a Ps problem, too, because as with everyone else here, I had no problems with any other app, and it happened when I upgraded to 2019. However, I was informed by multiple people on DPR that this was *not* a Ps bug, but rather something to do with my system, because it wasn't widespread. So, Ps did not fail me, but rather I failed Ps, lol. I was told my system was too outdated, at 4 years old. I decided I was not going to spend $2000 to test whether a new system would work with Ps, since it was only Ps, and I could easily do without it. No more Photo Plan, no more issues.

My conclusion was that Adobe no longer cared about people with older systems, but only people who used their apps professionally and had top-end, new computers, and had moved past me. However, in the thread I started, I saw people posting with new systems with a lot of power, so now I don't know. Just glad I am not dealing with it anymore.

Carol 🙂

I'm posting this as a new question.  I know a similar post exists https://feedback.photoshop.com/photoshop_family/topics/photoshop-freezing-during-sleep , but no solution has been forthcoming on that post.
             
I run Windows 10 pro 64bit
i7 3.6Mhz CPU
32Gb Ram
850 Evo SSD
Nvidia GTX 1060 3GB video card
PS 2019 v20.0.1
No external HDD's
No Network HDD's
ALL drivers are up to date as at 20/11/2018

Since I upgraded to PS 20.0.0 Photoshop hangs/freezes 9 times out 10 when the PC resumes from sleep. Makes no difference if I have other programs running, or no other programs running.  Does not happen with any other adobe products.  I have since upgraded to PS 2019 CC v20.0.1 with no change in this bug.

I use PS for several hours a day and cannot afford for it to keep freezing. like this.  I have reset all PS settings and uninstalled any plugins/addons. Nothing makes a difference. The only way I can get PS back is to kill the process in Task manager.

This is not a Windows problem as no other applications are affected and this did not happen prior to v20.0.0.

I am seriously considering cancelling my sub to Adobe, as this program no longer functions in a  productive manner.


Any help would be appreciated.  Assuming Adobe will finally acknowledge this as a bug.

You can download previous versions of Photoshop, such as CS6, directly from the Creative Cloud desktop app. You can have multiple versions of Photoshop installed on your computer at the same time, if you choose. I just put 2018 back in and no problems. My brand new 3696 MHz Windows 10 PC froze every time after sleep mode with cc2019.  https://helpx.adobe.com/ca/creative-cloud/help/uninstall-remove-app.html

Totally agree azim. Adobe doesn't pay us to debug. We pay a decent monthly fee and we shouldn't have to put up with buggy software.

2019 is nothing but wasted space and full of bugs. I found out the hard way. Lucky I didn't uninstall 2018.

I don't have time to debug Adobe products for them. That monthly fee I pay every month is to provide me working software that I use daily.

I won't install 2019 until this bug is fixed. After putting 2018 back on, I've had no problems and there are not new features in 2019 that I need.

I suggest if you're having the same problem, instead of wasting your valuable time debugging it, you should go back to the last 2018 version until they fix the problem.

Same problem here with freeze after sleep in windows 10, Photoshop 2019, newest 20.0.1 update. Two year old Dell workstation with raid drives,new graphics card. Have to end task in task manger or reboot system, no problem in other CC apps, or previous versions of PS. Happens if a file was left open or not.
Perhaps a clue for the adobe team: after sleep if I hover over PS on task bar the window shows temporarily (although I can’t actuality get it to open) and over that preview a progress dialog shows, different ones but ones I had recently used (for filters and auto-align layers and others) these are processes previously complete and the file even closed.
Very mysterious to me. Slowing my work, as I often take calls and look back to find I have go through whole reboot and relocate layers in Lightroom and so on. Good idea to just use 2018 until this is fixed.

Thanks for the suggestion.  Tried and no joy, still freezing up.

Yeah, this is a freeze/hang which is different than a crash. It's not really crashing AFAIK, but hanging. Plus I'm not going to touch my registry if I don't have to. I've rolled back to 2018 PS, and it's working perfectly for my needs. I'm just going to wait for adobe to fix this mess.

If this is the new norm for the next few years...well I have other options for my image editing needs, but I'd prefer to use PS.

I don't think this is the same issue.

I wouldn't say the article is related to the problem discussed here. They are talking about crashes while working with GPU related tasks. Our problem is presented in different scenario (putting PC to sleep and waking it up finding PS frozen) and ranges from random occurance once in a while to being quite persistant after every PC wake up.