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Participating Frequently
October 21, 2018

P: Freezing during sleep

  • October 21, 2018
  • 124 replies
  • 2160 views

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

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124 replies

Participating Frequently
November 21, 2018
Possible external hard drive attached to PC that sleeps? I've got one, and I have this problem. I remember a couple of years ago, Dreamweaver had a similar issue, giving error messages. It has something to do with external hard drives that would put themselves to sleep after so much time of inactivity.
Participant
November 21, 2018
I'm also having the same problem after the 2019 upgrade.  I have to go into Task Manager to close PS 2019 and them restart PS.  It only takes 10 to 15 minuets of non-use before it freezes? 
Inspiring
November 21, 2018
Mine completely freezes the pc, can't even get task manager to appear. 
Inspiring
November 21, 2018
Same here. Brand new PC with Radeon RX Vega M Graphics Card. Photoshop is not responding after sleep mode and i have to end the task. 
Inspiring
November 20, 2018
I have a nearly brand new monster PC and I am seeing this same issue.  A sleep will hang Photoshop and make it completely unresponsive.  I have to kill the process in task manager, and then it starts working again fine.
Inspiring
November 19, 2018
Having the same problem here too

Inspiring
November 17, 2018
Looking for hints. This is what greets me after PS falls asleep:


OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLARABOW
System Manufacturer Dell Inc.
System Model XPS 8900
System Type x64-based PC
System SKU 06B8
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
Name NVIDIA GeForce GTX 745
PNP Device ID PCI\VEN_10DE&DEV_1382&SUBSYS_106510DE&REV_A2\4&89A4674&0&0008
Adapter Type GeForce GTX 745, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 745
Adapter RAM (1,048,576) bytes

This system has been a veritable workhouse with CC 2018, and no changes in my Chrome setup or usage has changed since before I installed 2019

What else would be useful info for troubleshooting, Jeffrey?



Legend
November 17, 2018
It most certainly can be a system/environment specific condition. So far we’re unable to reproduce the problem. If we can figure out what the commonality is to reliably reproduce the issue, we can investigate a fix.
Inspiring
November 17, 2018
I have the same problem here!
It is NOT the computer's fault. My computer is (relatively) old, too, but it's powerful enough to render 4K movies on Adobe Premiere Pro CC, that I can run without problems, and also I can run Illustrator, Lightroom, and InDesign, all newest versions.
And I used to run easily Photoshop CC that was the current Photoshop until last month.
So I don't buy that crap that it's the computer's fault. It's Photoshop's fault, and for the price I pay every month for the full Creative Cloud subscription, they MUST fix it!!
Inspiring
November 17, 2018
Don't buy the crap that it's your system's fault! If Windows 10 can run on it, so should Photoshop!