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alisonb75600996
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June 29, 2018

P: Generator error "There is a problem with Generator. Please quit Photoshop and try again"

  • June 29, 2018
  • 36 replies
  • 1555 views

We are having issues with our students using Photoshop 2018. When they launch Photoshop as non admins they receive the  following error message on launch of the software and exporting the document.

"There is a problem with Generator. Please quit Photoshop and try again. If the problem persists remove any third-party plugins or try reinstalling Photoshop"

I have an ongoing call logged with Adobe support earlier this month and they are still investigating this. I've also tried the latest June version today without any luck.

If I install the archived Photoshop 2017 the students have no issues using the software and exporting their work. We've paid for the latest version so ideally want this working.

I thought I would post on here to see if anyone else is having this issue or recommend a fix

    36 replies

    F
    FeedbackCommunityMember
    Inspiring
    March 17, 2020
    Finally a solution. Thx a lot
    RosaPerry
    RosaPerry
    Inspiring
    February 9, 2020
    I'm glad.
    Rosa
    F
    FeedbackCommunityMember
    Inspiring
    February 8, 2020
    Wow . thanks ! I would have sworn I tried it with malware bytes off .. but evidently not as this seems to fix the problem.
    RosaPerry
    RosaPerry
    Inspiring
    February 2, 2020
    Also, if you use Malwarebytes you need to add the same Photoshop node to your allow list. 

    See this link:

    https://forums.malwarebytes.com/topic/254622-latest-update-breaks-photoshop/
    Rosa
    RosaPerry
    RosaPerry
    Inspiring
    February 2, 2020
    Do you have Malwarebytes by any chance?

    Malwarebytes latest update stopped Generator from working.
    You need to add:
     
    C:\Program Files\Adobe\Adobe Photoshop 2020\node.exe to your "Allow List"

    See this link: 
    https://forums.malwarebytes.com/topic/254622-latest-update-breaks-photoshop/

    Rosa
    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2020
    Hmm . this error just started for me . was using 2018cc and it first cropped up 4 days ago. I upgraded to 2020 cc and have the same issue .. I have tried all the suggestions I have seen in this thread and others and still no luck .. a solution would be appreciated greatly

    rpandita
    rpandita
    Inspiring
    January 22, 2020
    Can you try whitelisting "C:\Program Files\Adobe\Adobe Photoshop CC 2015\node.exe" in your security/antivirus application and let us know the results.
    F
    FeedbackCommunityMember
    Inspiring
    January 21, 2020
    It's been a couple months since I've had to use photoshop at work. When I fired it up today, I kept getting an error message telling me "There was a problem with Generator." After doing a lot of google search I found that, we can disable generaor feature.

    https://techiestechguide.com/there-is-a-problem-with-generator-photoshop/
    F
    FeedbackCommunityMember
    Inspiring
    January 17, 2020
    Me encontré con el mismo problema tanto en Photoshop CC 2020 como en su versión anterior (siendo esta última portable) y tras desinstalar todos los plugins de mi pc y reiniciar mil veces en  https://help.mockplus.com/p/300 encontré una solución que de momento me ha servido, y consiste en ir a "Preferencias / Plugins /" y desactivar "Habilitar Generador"

    Espero que os sirva

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