Skip to main content
A
alisonb75600996
Participating Frequently
June 29, 2018

P: Generator error "There is a problem with Generator. Please quit Photoshop and try again"

  • June 29, 2018
  • 36 replies
  • 1555 views

We are having issues with our students using Photoshop 2018. When they launch Photoshop as non admins they receive the  following error message on launch of the software and exporting the document.

"There is a problem with Generator. Please quit Photoshop and try again. If the problem persists remove any third-party plugins or try reinstalling Photoshop"

I have an ongoing call logged with Adobe support earlier this month and they are still investigating this. I've also tried the latest June version today without any luck.

If I install the archived Photoshop 2017 the students have no issues using the software and exporting their work. We've paid for the latest version so ideally want this working.

I thought I would post on here to see if anyone else is having this issue or recommend a fix

    36 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    April 4, 2019
    I'm using windows 10 and just get this bloody error with PS 2018 ! after trying a lot of fix I decided to use a backup when PS was working with no error and it worked ! so the problem for me was in the \Adobe\Adobe Photoshop CC 2018 folder

    F
    FeedbackCommunityMember
    Inspiring
    March 3, 2019
    İki gündür aynı sorunu yaşıyorum ve ne yaptıysam hiç bir sonuç alamadım. Sorun çözülse iyi olur. Çünkü sabrım tükenmek üzere.
    H
    howardsony2
    Participant
    February 27, 2019
    I have Bitdefender and when I go in to Windows Defender virus & Threat Protection I am tols "Your IT admin has limited access to some areas .... the item you tried to access is not available. Contact IT Helpdesk"

    It's my one PC, I am set to Admin so what goes on?
    RosaPerry
    RosaPerry
    Inspiring
    February 22, 2019
    I did exactly the same. I didn't even remember I had mine. I've had no trouble since.
    Rosa
    F
    FeedbackCommunityMember
    Inspiring
    February 22, 2019
    I was having this issue on macOS Mojave with Photoshop 2018, just fixed it following these steps:

    - Go to Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC/Generator
    - There was a couple of third-party plugins I used ages ago with a previous version of Photoshop (I didn't even remember them until I saw the folders)
    - Moved them to the bin
    - Problem solved, no error message and "Export as..." works again for the Artboards \o/

    What a feeling!
    F
    FeedbackCommunityMember
    Inspiring
    February 19, 2019
    Thank you , this fixed the problem
    F
    FeedbackCommunityMember
    Inspiring
    February 19, 2019
    I did the same, but have since turned it off after discovering that it was causing a periodic glitch in my battlefield V game. I don't need random glitches that 😉
    F
    FeedbackCommunityMember
    Inspiring
    February 19, 2019
    Brilliant, this fixed the problem, thank you my friend!

    Actually  in Windows Defender I only gave access to Photoshop.exe in folder c:\Program Files\Adobe\Adobe Photoshop\  so that the rest of the computer folders are still being protected by Windows Defender.
    F
    FeedbackCommunityMember
    Inspiring
    February 9, 2019
    Thanks, cau.trindade! This fixed the issue on win 10 pro for me. It also works if I leave Controlled folder access enabled and use the "Allow an app through Controlled Folder access" option to select the photoshop.exe as an allowed exception 🙂
    F
    FeedbackCommunityMember
    Inspiring
    October 25, 2018
    After trying many options, I've solved this issue on Windows 10 Windows Defender Security Center.
    In my case, the "Controlled folder access" was ON and for some reason it was denying access to a PS folder. 

    Try following the instructions below:

    1. Open Windows Defender Security Center 
    2. Click Virus & threat protection 
    3. Click Virus & threat protection settings and click on "Manage Settings"
    4. Scroll down to Controlled folder access and click on "Manage Controlled folder access"
    5. Toggle it off 


    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices