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Known Participant
February 19, 2020

P: Hang while using Shawdows/Highlights tool with the Histogram panel showing (macOS)

  • February 19, 2020
  • 84 replies
  • 2535 views

After latest update Photoshop 21.1.0 hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.

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84 replies

Inspiring
March 12, 2020
Having the same issue here. New 16" Mbp fully specked out running Catalina 10.15.3. Please solve this Adobe.
Participating Frequently
March 11, 2020
What I did was uninstall and reinstall without the preferences. That worked for me.
Participating Frequently
March 11, 2020
Resetting prefs has no effect at all
Participating Frequently
March 11, 2020
Thanks - tried that.  Didn't work.  Also tried typing into the box but no use either.

Mac 10.14.16  No Bit Defender!
Participating Frequently
March 11, 2020
You need to trash your preferences and it will fix this.  A PITA for sure, but it solves the problem, and it is not a bad idea to have a look at those preferences from time to time.
Inspiring
March 11, 2020
Another suggestion I saw elsewhere instructs to enter values directly in the dialog box rather than using the sliders. It worked for me, though it's far from ideal and let us hope that Adobe fixes the bug in the next update. Bad Adobe. Bad.
Inspiring
March 11, 2020
Imac 2017 27 inch MacOS High Sierra 10.13.6 > PS 21.1 Shadow/Highlighlight filter freezes PS everytime. Have to Force Quit & restart the App - cannot use S/H filter at all on .jpg or .psd files - please resolve - never had this problem before - been a mac PS user since late 1997
Inspiring
March 6, 2020
Reset your prefs. Hold Cmd + Opt + Shift while opening photoshop.
Participating Frequently
March 6, 2020
I've reverted back to v21 got an offline installer from Adobe. Just have to wait until there release a new patch

Inspiring
March 5, 2020

Since my last post I have also found that using the Refine Edge Brush when doing Select and Mask doesn't work properly. Either nothing happens or the mask edge gets corrupted and "messy". This is happening on both an iMac and also on a latest fully loaded iteration of the Mac Mini. Both are running Mac OS 10.14.6 (Mojave). Even calling up the old Select Mask via the Alt Key and then choosing Select and Mask doesn't fully resolve the situation.

Is anyone else experiencing similar and if so have you found a workround?

I have also posted this additional problem under a separate heading and on the Photoshop Support Community board but thought it worth posting here as well.

This 21.1.0 release seems to be full of bugs and needs resolution asap.