Skip to main content
Known Participant
February 19, 2020

P: Hang while using Shawdows/Highlights tool with the Histogram panel showing (macOS)

  • February 19, 2020
  • 84 replies
  • 2535 views

After latest update Photoshop 21.1.0 hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.

This topic has been closed for replies.

84 replies

Inspiring
March 4, 2020
Especially not to re-inject parameters Workspace and Toolbar, it is necessary to recreate it !

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
Participating Frequently
March 4, 2020
Thanks.  I reverted to 21.0.3 and the bug is not there in that version.  I'll try the above suggestion later.  I have some work to finish first!  Lost a lot of time because of the crashes.
Inspiring
March 4, 2020
Do not recover the custom settings from the previous installation during the installation of this version and the bug will disappear!

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
Participating Frequently
March 4, 2020
I have the same shadow/highlight issue.  Mac OS X 10.15.3.  No Bitdefender. Uninstalled PS 21.1.0 and reinstalled, but it did not help. Adobe, this is a bug!  Please help.
Inspiring
March 3, 2020
Likewise here. This bug needs to be resolved quickly. Are you listening Adobe?

March 3, 2020
I can confirm that disabling GPU processing allows me to use the sliders on the S/H panel without the application freezing.  However, disabling GPU makes the app perform in a surprising way:  when first opened, 50mb DNGs do not display promptly.  Sometimes the image is only partly visible and partly gray, sometimes the image appears as a gray rectangle.
Participating Frequently
March 3, 2020
That also disable the rotate view tool, something I use all the time. The problem will be cleared when Adobe fixes the bug, disabling functionality of the program is not clearing up the problem.
Inspiring
March 3, 2020

Further research has shown that on my machines running Mac OS 10.14.6 switching on the option to use the Graphic Processor in Photoshop Preferences results in the lock up, unchecking the option clears up the problem.




Inspiring
March 3, 2020
I have the same problem, with no anti-virus software installed. Judging from the comments here, it's time to roll-back to an earlier version. I use S/H all the time.
Inspiring
March 2, 2020


Photoshop freezes when I use the Shadow/Highlights filter. I'm using Mac OSX 10.15.3 and Photoshop 21.1.0, but before updating to the new Photoshop version this error did not occur.