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Known Participant
February 19, 2020

P: Hang while using Shawdows/Highlights tool with the Histogram panel showing (macOS)

  • February 19, 2020
  • 84 replies
  • 2535 views

After latest update Photoshop 21.1.0 hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.

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84 replies

Inspiring
February 20, 2020
Inspiring
February 20, 2020
In french = Tons foncés / Tons clairs in english = Shawdows/Highlights

On the frensh versin upgrated from Creative Could Application !


Look at this video: picture 16 bits macOS PS 21.1.0 10.15.3, je aunt to change cursor, as soon as I touch the only resolution the first cursor, 2 dryness and multicoloured ball, to close PS roughly not of log, no message of error....


Regardez cette vidéo : image 16 bits PS 21.1.0 macOS 10.15.3, je tante de modifier les curseur, dès que je touche au premier curseur, 2 sec et ballon multicolore, seule solution, fermer PS brutalement... pas de log, pas de message d'erreur....

Apple diag...
err log : https://adobe.ly/38KCPlj 






Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
February 20, 2020
This problem is not specific to the Leica dng files. ( It is not necessary to duplicate the layer first, although that's how I first encountered the problem.)   I get the  beachball freeze with a .tif file downloaded from the web.  The freeze occurs whether the file is RGB, Grayscale, 16bit or 8 bit.  Also, when I create a new 8-bit document in PS and fill it with a gradient, the freeze occurs after a few tweaks of the H/S sliders.  Maybe it's worth noting that a new document permits a few tweaks before freezing, while with an imported file will allow only one tweak of a single slider.
Legend
February 20, 2020
Unfortunately, I have not been able to reproduce this issue. I would like to track it down so I can have an engineering debug and fix it. I tried Ed's steps which were pretty explicit. Is the issue specific to your Leica file or some other thing specific to the files this is happening with? Do you get a freeze with a new file, 8 or 16bit RGB?
Participant
February 20, 2020


Ever since updating to the latest PS2020 (v21.1), I'm getting lock ups in the Shadow/Highlight panel (on Mac Mojave). It will let you move one slider once, then you get stuck with the spinning beach ball.

I've been having similar problems for a while with the Levels palette, usually while trying to choke an alpha channel. Seems to have now spread to S/H in the newest version. Losing a lot of time to this stupidness.
Participating Frequently
February 19, 2020
I have used Shadow / Highlight several times today after updating to 21.1.0 this morning. I am running a Mac Pro, OS 10.14.5.
February 19, 2020
I have this problem on Mac OS 10.14.6. 
1. Open image from Lightroom 9.2
2. Duplicate layer
3. Open Highlights/Shadow ffrom Image adjustments
4. Image is modified according to default.
5. Try to adjust H/S settings and I get beachball freeze, must force quit

iMac Pro, 10-core, 128gb RAM, Photoshop 21.1.0, Mac OS 10.14.6, LR 9.2

This is a dng file from a Leica M10 Monochrom
Legend
February 19, 2020
I haven't been able to reproduce this. Can you provide more detailed steps to reproduce?

Open 16 bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply.

Create a smart object in a 16bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply. 

Not seeing a crash or hang in either case. macOS 10.14.x and 10.15.x
Known Participant
February 19, 2020
10.15.2 Jeffrey
Inspiring
February 19, 2020
PS 21.1 macOS 10.15.3

Photoshop Highlight/Shadow tool ne fonctionne pas, dès que je touche au curseur, ballon multicolor système et blocage de PS, je dois forcer l'arrêt de PS.
Même comportement si sur un calque bitmap 16 bits ou un objet dynamique 16 bit.
Merci de revoir la copie. Enfin c'est encore un vieux bug pas corrigé depuis Mathusalem !


Et j'ai refait un reset des préférences


S 21.1 macOS 10.15.3

Photoshop Highlight tool does not work, as soon as I touch the cursor, ball multicolor system and blockage of PS, I must force the stop of PS.
The same behaviour if on a bitmap tracing paper 16 bits or a dynamic object 16 bit.
Thank you for seeing again the copy. Finally it is another old bug not corrected since Mathusalem!


And I did again a reset of priorities

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.