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Dreemlife
Participant
June 17, 2015

P: Has stopped working on launch (librarylookupfile)

  • June 17, 2015
  • 68 replies
  • 1291 views

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

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    68 replies

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    DreemlifeAuthor
    Participant
    June 24, 2015
    Thnx Corne, this fixed for me, so as i stated it was obvious it had to do with the roaming data. I am glad youhave the solution. This worked for me.... so please Adobe fix this in an update for everyone
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    FeedbackCommunityMember
    Inspiring
    June 24, 2015
    same issue for me this AM. No functionality inside Photoshop CC. Menu choices all there, but nothing happens when I click on them...

    I tried deleting the librarylookupfile file and restart the app but nothing changed. I can get into the application but nothing is functional.
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    FeedbackCommunityMember
    Inspiring
    June 24, 2015
    I have the same problem. After I updated to Adobe Photoshop 2015 (CC) it crashes on start up. Very frustrating.
    V
    vdrielc
    Participating Frequently
    June 23, 2015
    Hi guys,

    I spent a little time investigating this issue. Here is a blog post with a solution (work around) that gets Photoshop back up and running.

    http://www.vandrielmedia.com/articles...

    For those not interested in heading out there, here is a direct bit of info:

    So, here is a temporary fix while we wait for Adobe to properly fix the issue.
    Photoshop CC 2015 Crash At Startup
    The problem file is librarylookupfile, which can be found in %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS

    Renaming or deleting this file immediately resolves the issue for me.
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    DreemlifeAuthor
    Participant
    June 23, 2015
    I cleaned registry, only new profile seems to work... but thats not a real solution. I aint gonna create new user every time Adobe brings out a patch so please look into this!
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    FeedbackCommunityMember
    Inspiring
    June 23, 2015
    I'm having the same problem as Jimmy; in fact, it's happened to me four times in just the last hour! In addition, after restart, the welcome screen is sometimes blank.

    I also had similar problems, at first, opening up InDesign; at one point, it wouldn't open due to me not having any privileges with folders, or something like that. Now, it appears that issue has fixed itself and I have no trouble turning it on.

    I did think of uninstall/reinstall until I saw Jimmy's post. Now I wonder if I can do anything about it. Anyone with better luck?
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    DreemlifeAuthor
    Participant
    June 18, 2015
    Naam van toepassing met fout: Photoshop.exe, versie: 16.0.0.88, tijdstempel: 0x55681d39
    Naam van module met fout: Photoshop.exe, versie: 16.0.0.88, tijdstempel: 0x55681d39
    Uitzonderingscode: 0xc0000005
    Foutmarge: 0x000000000385514d
    Id van proces met fout: 0x188c
    Starttijd van toepassing met fout: 0x01d0a9ec556805e9
    Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
    Pad naar module met fout: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
    Rapport-id: 95b8355a-15df-11e5-82bd-54271e91083e
    Volledige pakketnaam met fout:
    Relatieve toepassings-id van pakket met fout:

    That doesent explain why Muse would start it it was my admin user account. Noonetheless, this needs to be fixed.
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    FeedbackCommunityMember
    Inspiring
    June 17, 2015
    We need to see the detailed crash report, from the system event viewer, or reliability reports.

    If a new admin user works, then the error is most likely in bad preferences (Photoshop's or the OS).
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