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ellenk57430528
Participant
April 19, 2017

P: Hiding sometimes makes it irretrievable

  • April 19, 2017
  • 31 replies
  • 984 views

Multiple times per day when I hide Photoshop (command+h), go to do something in another application, then click the Photoshop icon in my dock, Photoshop won't come back. I can right-click on the icon and select "Show" but it won't come back. I also use hot corners, but when I mouse over to show all application windows, it says "No available windows." I have to quit the application and restart it. I can right-click and select "Quit," and it will work, rather than having to force quit. Then it will be fine for a few hours before it does it again. I am running Mac OS 10.12.4 and recently wiped my computer to reinstall CC applications because they were all lagging. (SO much rainbow wheel.) Since doing this, I've encountered this Photoshop problem.

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    31 replies

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    nealbridgens
    nealbridgens
    Inspiring
    September 18, 2017
    I thought I had this solved by downgrading my Wacom drivers (to 6.3.10w2), but it's started happening again the last few days. Really throws a spanner in my workflow...
    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2017
    +1 for dual monitors. This issue usually happens once I unplug my second monitor and just work with my macbook in my lap.
    cornicellophoto
    cornicellophoto
    Known Participant
    August 10, 2017
    Dual monitors here, too. I don't know if it is still happening, as I've taught myself to not hide Photoshop.
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    ellenk57430528Author
    Participant
    August 10, 2017
    I am also using dual monitors and hide Photoshop with ⌘H. 
    togglemedia
    togglemedia
    Participating Frequently
    August 10, 2017
    Same here. Hiding Photoshop (⌘H), and switching to another app seems to cause the issue, but it is not consistent. The only thing that fixes it, is to Quit Photoshop, and restart. I'm on a multi-monitor setup, so possibly this is part of the issue? I've also changed the Keyboard Shortcuts so "Hide" is consistent with other Mac Aps and uses the ⌘H  combination. Maybe that's a common piece of this puzzle?
    Andersson
    Andersson
    Known Participant
    June 30, 2017
    Same problem here since a few months ago.
    iMac 5K Dual display setup
    Mac OS 10.12.5
    Adobe apps updated
    Font Explorer updated 
    Documents are visible but the content is greyed out. I can save the files and quit normally but highly irritating when this happens.
    cornicellophoto
    cornicellophoto
    Known Participant
    June 26, 2017
    Hi Jeffrey. Since the last Photoshop update I am seeing this same thing a couple of times a day. Usually when I am in Lightroom and hit CMD-E to edit in Photoshop. It switches to Photoshop, but the main PS window is missing and I haven't found a way to get it back other than quitting PS and starting over. No consistent steps to reproduce. 
    John
    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 28, 2017
    I have so far found only one way to reproduce the issue (or at least a similar one) reliably on
    Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64Operating System: Mac OS 10.12.4
    but it seems fairly peculiar because it involves ESTK. 
     
    • With an image open in Photoshop go to ExtendScript Toolkit
    • invoke ExtendScript Toolkit > Hide Others 
    • run a Photoshop Script in ExtendScript Toolkit that includes an alert 

    Subsequently I can close the invisible images and quit Photoshop but the interface elements including document windows will be »gone« and can not be made visible from the Window-dialog either.

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    FeedbackCommunityMember
    Inspiring
    May 26, 2017
    We are also experiencing this issue with no actions or scripts running—in greater frequency with the latest update (2017.1.1). We consistently run Illustrator, InDesign, and After Effects simultaneously, along with various Mac and Microsoft applications. We also use FontExplorer X Pro. Very frustrating as you can't see what files are open and whether or not need to save them as is before crashing the app.
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    ellenk57430528Author
    Participant
    April 20, 2017
    Hi Jeffrey,
    I am pretty consistently running Outlook, Acrobat, Chrome, InDesign, Illustrator, and FontAgent Pro. This happens when Photoshop isn't doing anything—I am not running any scripts or actions. There are files open, though. The only add-on I have loaded into Photoshop since wiping my computer is some brush presets, but I think this started happening even before that. If I can figure out any patterns, or similarities that I run into when this happens, I will let you know.
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