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mrcoffeetablebook
mrcoffeetablebook
Participating Frequently
September 20, 2023

P: I'd like to know how to disable the startup tutorial about generative ai

  • September 20, 2023
  • 195 replies
  • 43412 views

With Photoshop 25, every time I start up PS, an image opens on my screen accompanied by a tuorial on generative ai by Anna McNaught. How to I disable this? I don't need it and I can't find a way to get rid of it.

 

Can someone help me with this please?

 

Thank you

    195 replies

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    mrcoffeetablebook
    mrcoffeetablebookAuthor
    Participating Frequently
    December 11, 2023

    Thank you Pete!!

      Pete.Green
      Community Manager
      Pete.GreenCommunity Manager
      Community Manager
      December 11, 2023

      Hi Everyone,

       

      First, our sincere apologies to those that are seeing this tutorial pop up at every launch of Photoshop and the frustration it causes that it hasn't been able to be disabled for you. 

       

      This seems to be caused by OS User Accounts that have non-standard characters in the account name. The workarounds we're currently aware of are:

      1.  Switch to another OS User Account that does not have non-standard ASCII characters
      2. Roll back to Photoshop 25.0

       

      We have identified the issue and are working to resolve it in an upcoming update coming likely in January. Stay tuned for that, we'll report back to this thread when it has been resolved. 

       

      Regards,

      Pete

        C
        Clément25176960otsa
        Participant
        January 16, 2024

        Bonjour, je sature, 

         

        A chaque ouverture de PS, le tutoriel de d'IA s'ouvre, avec la photo de la maison dans la brûme et tout, je n'arrive pas a désactiver ça, c'est extrement irritant... 

         

        D'avance merci si vous avez une solution... 

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          January 16, 2024

          Hey, @Clément25176960otsa. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

           

          This may be related to the issue reported here: https://adobe.ly/3UkO8vx

          You can test installing Photoshop (beta) v25.5.0 M2464 from the Creative Cloud desktop app & check if the issue exists.

           

          Thanks!
          Sameer K

          D
          Community Manager
          dwalphaCommunity Manager
          Community Manager
          December 11, 2023

          Is there anyone who is facing this issue with PS 25.0 version ?

            A
            Antonio283188518hsi
            Participant
            December 10, 2023

            Can confirm that going back to 25.0 also solves the issue for me.

            I feel like they could replicate the issue easily enough, or compare 25.0 to 25.1 and see what they changed..

            Worst case scenario just remove the video altogether, I'm sure people can just google how to use generative fill if they want to.

              G
              Göran341582442myf
              Participant
              December 9, 2023

              I also have this problem, since version 25.1.

               

              I got help from Adobe support, and they could not find a fix for it, so they downgraded to version 25.0 to circumvent it.

               

              Now I have upgraded to version 25.2 when it was released (as per the instructions from Adobe support), and the problem is back.

               

              It seems I'm going back to version 25.0 again until they can fix the problem.

                Y
                Ye28345716y9ye
                Participant
                December 8, 2023

                I'm also experiencing the exact same issue with Photoshop version 25.2 on Windows 10. It's been months since Adobe introduced this feature, and it's baffling that this problem still persists. I've found that compared to Adobe, the Stable Diffusion WebUI offers more reliability and customization options. This ongoing issue with Photoshop is incredibly frustrating and is significantly impacting my workflow. Is there any update on when this might be resolved?

                  V
                  VandenIlustrador
                  Participating Frequently
                  December 7, 2023

                  I'm glad I'm not the only one who has the same problem. I have the updates up to date and use Windows 10, and I feel sorry for Anna, but I can't stand her... day after day and the wooden house, etc.

                  I hope they fix it soon; we've been like this for a good amount of time.

                    F
                    Fanjoy
                    Known Participant
                    December 6, 2023
                    Oh nice. You are now married in stereo!
                      C
                      contact7
                      Participating Frequently
                      December 6, 2023

                      Same issue here with 25.2 on Windows 10.

                      I thought that upgrading to the latest version would solve it, but no.

                      Also, my wife's name is Anna, so it gets even worse!!!

                       

                      Lets hope someone finds a solution soon

                       

                        mrcoffeetablebook
                        mrcoffeetablebookAuthor
                        Participating Frequently
                        December 4, 2023

                        Well that's just nuts! I know they're working on this. Several people here, including me, have been asked by Adobe tech staff to submit their log files to help them figure this out. It was September 20 when I posted this problem. That's  almost 2 1/2 months ago.

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