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Inspiring
March 1, 2018

P: Images opening unexpectedly small (macOS)

  • March 1, 2018
  • 37 replies
  • 973 views

I have a documented the same problem. No matter where I have the tool bar (not shown here, but in these photos, the toolbar is docked), when I open a photo, it opens up smaller even though I have the screen size to open it larger. What can I do to open the photo at maximum size allowable by space?
Note: This conversation was created from a reply on: Photoshop: There isn't enough room to display this document.

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37 replies

Hannah Nicollet
Community Manager
Community Manager
March 21, 2018
Hi Everyone,

Thanks for being patient. This issue will be resolved in the next update to Photoshop. 

Regards,
Hannah
Known Participant
March 21, 2018
I just installed Photoshop CC 2018 yesterday morning and having this same issue. 2 Monitors (Macbook Pro connected to 2nd Display)

Only workaround I can think of right now is assigning keyboard shortcuts to the Window menu > Arrange > Match All & Cascade

I first zoom on one image the way I want it, then use my new assigned shortcut keys to Match All and Cascade. Not the ideal solution but I need to work and it seems to be working.

The only shortcuts I could think of that had no conflict with, or look similar to, other shortcuts were Shift + Command + 1 and Shift + Command + 0


Inspiring
March 2, 2018
Thank you for your reply and for a "workaround" but I never (or rarely) open an image that way. I either double click on it from the folder it's in or drag it onto Photoshop in the dock or the shortcut I have on every window in the Finder. I guess I will wait for the fix.
Thanks again.
Legend
March 2, 2018
Thanks. I can reproduce this issue. Only happens with dual monitors. I've asked engineering to look at it.

Here's a workaround:

1. record an a new action, call it "Fix Zoom"
2. Choose "Insert Menu Item" from the Actions panel fly-out menu
3. Choose View > 100% (or you can choose "Fit on Screen" if you prefer)
4. Stop recording the action
5. Select File > Scripts > Script Events Manager
6. In the dialog click "Enable Events to run scripts/actions"
7. For Photoshop Event, select "Open Document"
8. Click the radio button next to Action and navigate to your action "Fix Zoom" from the pop-up menus
9. Click (add) from the right column. Then click (Done)

Any document you open will zoom to a more desired level.
Inspiring
March 2, 2018
My version is 19.1.1 on the Mac. I just checked for updates and there are none. 
Kukurykus
Legend
March 2, 2018
He came here for my request, so I'm not sure that wasn't single visit here of him. You can try contact him by his original post: https://forums.adobe.com/message/10212039#10212039
There he wrote version he uses and his operating system (as I see his problem is bit different)
Hannah Nicollet
Community Manager
Community Manager
March 2, 2018
What version are you running, James? Your issue resembles one that was resolved in the last update of Photoshop, which came out on Feb 12.

Go to Help > System Info to see your version.

Thanks,
Hannah