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Inspiring
October 11, 2019

P: Installer failing on macOS 10.15 Catalina

  • October 11, 2019
  • 56 replies
  • 2496 views

i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina

56 replies

Inspiring
October 19, 2019
Trying to install PS CC on Catalina. It gets hung up at various percentages. Got as high as 72% but usually hangs up around 31%. I've App Zapped all old versions of Adobe CS, used CC Cleaner, uninstalled CC app, etc... still getting  the "error code c 151". 

Inspiring
October 17, 2019
YESSSSSSSSSSS! Thank you! I've been trying for hours to figure it out. You rule
Inspiring
October 17, 2019
This worked for me too! Thank you so much for posting this... This should be something that Adobe posts on anything related to Catalina issues.
Inspiring
October 15, 2019
Been stuck at 5.2% for the longest time so thank you for this solution!!
Legend
October 15, 2019
OK. Thanks for confirming and also (semi) good to know that you can work around it with the Cleaner Tool.

If you have a moment, it would help the installer team track down the problem if you submit your logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Let me know if you're able to, and I will pass your info to them. Thanks!
Participant
October 15, 2019
Perfect!  That worked for me as well.
Inspiring
October 15, 2019
Hooray!! Thank you, Matthieu! This worked for me.
Inspiring
October 15, 2019
I think i found a solution ..!

I downloaded the Adobe Cleaner Tool you can find here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
And after a complete clean up of my previous softwares/files/directories through this tool, the Photoshop installer finally works !! 
I didn't try the other softwares yet but i'm quite optimistic ..

Anyway Adobe team should also update all the versions on the direct download page !

Hope it will help you all !
Inspiring
October 15, 2019
Yes Erik, and i think it's why we're stuck with the DD side ... this page clearly says compatible version is from 20.0.6 https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Now, the installer version number, we don't know ...?
Inspiring
October 15, 2019
The version of Photoshop CC the Direct Download page gives at the moment is 20.0.1.41.